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Customer Support

At Hako, we’re determined to deliver outstanding customer service at all times. In order to achieve this, we don’t just focus on improving the quality and reliability of our products: we provide a range of customer support services too, including cleaning scrubber servicing and rapid response breakdown repairs.

Our experienced customer support team consists of nationwide technicians and an in-house team of both technicians and customer support coordinators, all of whom work together to provide unbeatable technical support when you need it most. Read on to find out more about what we do.

What We Offer

From planned maintenance to emergency breakdown visits, we’re here to help. Once on-site, our regional service technicians can draw almost any component they might need from their service van. Even if they don’t have it in their van, they can also rely on the backup of our well-stocked parts department back at our HQ in Crick, Northamptonshire. In short, no matter which parts you need, we’ve got you covered.

Industrial cleaning equipment parts can be shipped overnight to virtually anywhere in the UK, ensuring that downtime on your floor cleaning machine is kept to an absolute minimum.

Cleaning Scrubber Servicing

Servicing is a vital part of maintaining a floor scrubber. Our experienced technicians can complete periodic check-ups on your equipment, inspecting key components for signs of wear and tear. If any remedial work is required, it can be carried out on the spot, drastically reducing the risk of downtime – and protecting your investment for years to come.

Cleaning scrubber servicing can be carried out quickly and efficiently, ensuring that your machine is out of action for as little time as possible. If you own a number of Hako machines and want to keep each of them in fine working order, you might want to consider our range of service and maintenance contracts, all of which can be tailored to suit your individual needs.

Alternatively, to schedule a service for your Hako floor scrubber, get in touch with our customer support team today.

Emergency Breakdown Services

Breakdowns are a rare occurrence with any Hako floor cleaning machine, but if the unlikely does occur, you can easily access our customer support team in order to get your machine up and running again as soon as possible.

With a network of experienced engineers covering the whole of the UK, we’re equipped with the knowledge (and spare parts) to return your machine to full working order in no time. To get your floor cleaning machine running smoothly again, please contact our customer support team and we will work with you to resolve the situation as soon as possible.