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Careers

Within the cleaning sector, there are always exciting career possibilities opening. To work for such a reputable and professional company as Hako, make sure you visit this page often for current and new positions available with us!

Machine Stock Coordinator

Job Title: Machine Stock Coordinator
Reporting to: Business Analyst
Direct reports: None

Job Purpose:

Working with the Business Analyst and with the support of the Parts Stock Supervisor, you will actively manage the equipment purchase and delivery to meet company targets in the following areas; sales targets, equipment, parts asset control, workshop productivity and delivery to meet customer requirements.

Nature and scope (including impact of decision-making):

  • Decisions made in this role will have a significant impact, both positive and negative on the profitability of the UK organisation.
  • Operates within agreed strategic plan and objectives with minimal day-to-day management input.
  • Excellent administrative skills will be required to complete tasks and processes with tight deadlines and to manage workload to demonstrate the urgency required in supporting the sales team.
  • Supporting the Parts Stock Supervisor in maintaining the equipment storage area, including managing stock rotation and ensuring machine PI counts are continued in line with business expectations.
  • Ensure all H & S aspects within the Warehouse and surrounding areas are abided by.
  • This role will require the ability to deal across functions, from shop floor personnel through to, and including, main board directors of major customers and our own international organisation.

Responsibilities & Duties:

  • Attend training to develop relevant skills and knowledge
  • Contribute to team effort by accomplishing related results as needed
  • Work with the Master Tech’s, Technical, Sales and Customer Support Teams to manage customer expectations and relationships.
  • Day to day management of purchase orders and deliveries including raising orders and chasing deliveries of all machines.
  • To provide cover for the Parts Stock Supervisor for the ordering of parts via air and road freight.
  • To update daily machine delivery dates and lead times via SAP and on the machine tracker to enable CS Team to provide correct data to customers.
  • To forecast likely levels of demand for services and products to meet the needs of the company, checking stock levels to maximize business efficiency and profitability.
  • Produce weekly machine stock report and forward to sales team with machine tracker and lead-time list.
  • Day to day management of machine stock and update teams on back order status – keeping relevant personnel updated and chasing of suppliers.
  • Work with stores and workshop to ensure machine picks are undertaken and transferred with accurate record taking.
  • Provide back up to Parts Stock Supervisor to produce daily back order reports.
  • To answer machine stock related queries in “Parts Queries” in box within 2 hour SLA and to provide cover for the Parts Stock Supervisor as needed on parts queries.
  • To set up new suppliers, create material numbers and maintain purchase information records as required to ensure system housekeeping is accurate.
  • To attend fortnightly forecast meetings to review current and projected orders and advise on stock availability and status of current orders.
  • Ensuring sub-contractor forms are submitted and approved before suppliers attend Crick for machine builds and annual renewals statements are achieved.
  • To deal promptly with any complaints or problems escalating where required to Line Manager.
  • Ensure up-dates are provided to Customer Support Team on the progress of their orders.
  • Work in conjunction with the Workshop Manager to manage stock of refurb / used machines, including return process and booking into stock.  Issue weekly availability list to ASE’s in conjunction with Workshop.
  • To always seek cost effective delivery methods, considering customer demands v costs.
  • To ensure that all SLA commitments both internal and external are met.
  • Responsible for physical stock count of all new equipment, including accessories maintaining all underlying paperwork and updates via SAP.
  • Comply with internal and external quality assurance audits.
  • Take responsibility for understanding and agreeing action plan for own development needs;
  • Ensure that you constantly display customer focus and reflect the culture ‘Hako UK – winning as one team’ and you address all examples of these behaviors not being demonstrated in others
  • Identify items that are likely to cause an overload of work and in conjunction with and plan accordingly i.e. Holidays Sickness etc
  • To operate at the highest professional and ethical standards at all times

Personal Profile

Essential (minimum requirements to be able to perform the job effectively/successfully)

Education & Training

  • Good Maths and English skills (min GCSE level 4)
  • Experience of working with SAP (or similar system)

Skills & Experience

  • At least 2 years supply chain / planning environment, with a technical equipment focus.
  • Good communication skills can relay relevant information without being prompted.
  • Ability to organise and manage work load, competently dealing with both peaks and troughs.
  • Good questioning skills, ability to challenge constructively and seek alternative solutions.
  • Ability to review procedures / practices and implement changes where necessary to create efficiencies.
  • Personable and ability to cope well under pressure.

Desirable/Advantageous

Education & Training

  • Ability to manipulate data in various formats (Excel, SAP)
  • Proven track record in supply chain

Skills & Experience

  • Good working knowledge of MS Office suite of programmes
  • Expert knowledge of SAP

Interpersonal & Behavioural Skills (To include core competencies)

  • Development potential – Will either have the potential to move a minimum of one further level in the organisation or remain in role and develop into a respected senior specialist.
  • Customer centricity – Must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations.
  • Drive – Fully focused on delivering, unwilling to accept missing “the numbers”.
  • Personal impact – Perceived as authoritative operator by both the customer and the rest of the Hako organisation; ability to constructively challenge suppliers.
  • Tenacity – Will always strive to achieve goals irrespective of the perceived size and extent of obstacles.
  • Risk taker – Not afraid to take risks and challenge deeply embedded organisational beliefs.

Other

  • Display the Company’s Core Competencies and behaviours at all times – CP 002

 


Interested candidates should apply in writing to HR@Hako.co.uk

Hako Machines Ltd, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825600

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply


The above job description is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.
Assistant Management Accountant

Job Title: Assistant Management Accountant
Reporting to: Financial Controller
Direct reports: Two

Job Purpose:

Act as a support and cover to the Financial Controller providing finance, accounts and administration assistance for a range of functions and teams across the business.

Working as a support and second contact to the Financial Controller, liaise with Group and related companies as required to ensure communication and reporting meets requirements and deadlines.

To work alongside and support the Financial Controller to ensure that the UK is operating within the highest ethical standards of financial controls and to liaise with the group finance team to ensure that the UK is compliant with UK and European regulations as well as the groups own finance policies and procedures.

Nature and scope (including impact of decision-making):

  • Day-to-day management of the administration of the Accounts Department and to support the Financial Controller when required
  • This role will require the ability to deal across functions, from shop floor personnel through to Senior Managers.

Responsibilities & Duties:

  • Supervise and ensure the below areas are covered within the department, but not limited to:
    • Cash Posting
    • Purchase Ledger Input
    • Sales Ledger
    • Invoice Queries
  • Support and act as cover during holidays and sickness for the Financial Controller in the production of management accounts and other monthly reports as instructed by Group in Germany and the MD and adhering to the strict deadlines and provide cover to complete reporting and attend meetings when necessary
  • Support and act as cover during holidays and sickness for the Financial Controller and work with HR Manager to produce the monthly payroll
  • Support and act as cover during holidays and sickness for the Finance Controller on ad hoc forecasting models and attend the forecast meetings and prepare the forecast model analysis reporting
  • Support the Finance Controller with commercial pricing models and trends to assist the MD and SD in the planning and target setting
  • Manage and own the production and reporting on various month end reporting from SAP, including but not limited to:
    • Contract Accrual
    • Unit Analysis
    • Commission calculations
    • Revenue Reports
  • Review, assist and provide cover for the preparation of quarterly VAT return preparation and filing and ensure this is completed in a timely manner
  • Review and provide cover for the preparation monthly EC Sales and Purchase Reporting
  • Manage and ensure aged debtors is managed, and cash collection is maintained in line with Hako credit terms with all Customers. Working with Sales and Purchase (Supervisor) to produce and provide a monthly report to the SMT, highlighting any aged debt beyond terms and actions required to resolve
  • Management of fixed assets, work with department heads to manage demo and hire machines, in addition, provide cover when required for creation and disposal on SAP System and Depreciation.
  • Analyse Cashflow Management
  • Support and assist the Year End Audit working with the Financial Controller and the audit team
  • Support the Financial Controller with the use of Business Analyst to produce internal reporting to manage the financial stability of the business, report on trends and offer guidance for improvement
  • Any ad-hoc duties as required and instructed by the Financial Controller and MD

Additional responsibilities:

  • Ensure that on-going development of existing & new team members through coaching, constructive feedback, and identifying ongoing development/training needs in line with Hako’s 121 process
  • Provide cover if necessary, to ensure all personnel understand the processes of credit cards, hotel booking, reporting mileage etc.…. All new starters to be fully inducted within 1 month of starting the business
  • Maintain a strong knowledge of all Hako products and services
  • To operate at all times within the Company’s policies and procedures
  • Ensure the full utilisation of all available sales tools and to comply with required reporting policies and procedures at all times
  • Act as a role model for the Accounts Team. Operating to the highest professional and ethical standards at all times
  • Take responsibility for understanding and agreeing action plan for own development needs

Personal Profile

Essential (minimum requirements to be able to perform the job effectively/successfully)

Education & Training

  • Good Maths and English skills (min GCSE C or equivalent)
  • Educated to minimum of ‘A’ level or equivalent

Skills & Experience

  • Excellent communication skills both verbal & written
  • Highly organised with some experience of working to deadlines
  • Good working knowledge of Microsoft Office Applications including Word Excel and PowerPoint

Desirable/Advantageous

Education & Training

  • Professional Qualification, CIMA/AAT (qualified or soon to qualify)
  • Evidence of commerciality
  • German speaking

Skills & Experience

  • Experience of working in an accounts/office environment with good hands on background managing accounts payable and receivables
  • Good working knowledge of general accounts systems and SAP or similar
  • Professional telephone manner

Interpersonal & Behavioural Skills (To include core competencies)

  • Development potential – Has the potential to move a minimum of one further level in the organisation.
  • Drive – Fully focused on delivering to customer expectation.
  • Personal impact – Perceived as an energetic individual who will deliver, by both the customer and the rest of the Hako organisation.
  • Tenacity – Will always strive to achieve goals irrespective of the perceived size and extent of obstacles.
  • Risk taker – Not afraid to take risks and challenge deeply embedded organisational beliefs.

Other

  • Display the Company’s Core Competencies and behaviours at all times – CP 002

 


Interested candidates should apply in writing to HR@Hako.co.uk

Hako Machines Ltd, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825600

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply


The above job description is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.
Workshop Engineer (Refurb)

Job Title: Workshop Engineer (Refurb)
Reporting to: Workshop Manager
Direct reports: None

Job Purpose:

To Maintain, repair, service and modify the company’s past and current product range, focussing mainly on refurbishing used machines to a high standard, keeping a stock list of the used machines, and assessing used machines as they arrive, ensuring that machines are graded as appropriate.

Assisting in the smooth operation of the workshop. Responsible for completing all paperwork in a timely manner. Equipment should be inspected for technical inaccuracies and ascetics, always considering the customer impact and machine quality control. Ensure all machines have a Workshop PDI form completed, highlighting any issues or observations. Responsible for testing all workshop machinery in line with current Health and Safety guidelines.

Responsibilities & Duties:

  • To service, maintain, overhaul, fault-find and rectify faults on the company’s products within the limits of training.
  • To refurbish/restore used or hire machines to a high standard for resale, including assessing defects (mechanical and aesthetic), ordering parts and carrying out the necessary repairs in a cost-effective manner to maximise profitability.
  • To keep a stock list of all used machines with associated grade, highlighting the eventual outcome of the machine.
  • To assess returned used machines, and grade them according to condition, value, and estimated refurbishment costs.
  • To add newly returned used machines to the stock list.
  • Ensure the Crick machine yard is clean, tidy and organised in-line with company guidelines and health and safety requirements.
  • To diagnose and calibrate the machines using the supplied diagnostic equipment, (training and support will be provided).
  • To know the company’s past and present product range.
  • To promptly report all minor, major or unusual defects on company products, especially new models or modified products.
  • To know and understand how to use our internet based technical information sources: Hako Spare Parts Manuals, Hako Service Bulletins etc.
  • To maintain company tools and property, reporting any defects to the workshop manager.
  • To always practice good housekeeping.
  • To accurately complete and submit worksheets and all other required documentation in a timely manner.
  • To approach your manager whenever help or advice is required.
  • To maintain a clean, tidy, and safe working environment.
  • To undertake projects as required by your manager from time to time.
  • To ensure that the Company’s Safety Regulations are always followed.
  • To always operate at the highest professional and ethical standards.
  • To always operate within the Company’s policies and procedures.
  • At all times to promote a professional company image.
  • You may be occasionally required to work overtime. You will normally be given notice; however it would be beneficial to be able to accept overtime at short notice during peak periods.
  • Any other ad-hoc jobs as required

Personal Profile

Essential (minimum requirements to be able to perform the job effectively/successfully)

Education & Training

  • Good Maths and English skills (min GCSE or equivalent)

Skills & Experience

  • Excellent communication skills both verbal & written.
  • Highly organised with experience of working to fixed time critical deadlines.
  • At least 5 years engineering experience within a workshop environment.
  • A good understanding of automotive electrics, wiring diagrams and diagnostic tools.

The successful candidate will be required to have at least two of the below:

  • Previous working experience of servicing and maintaining a range of petrol, LPG and diesel equipment.
  • Previous working experience of servicing and maintaining battery powered vehicles/machines.
  • Knowledge/previous experience in using vehicle/plant diagnostic equipment.
  • Knowledge of hydraulic systems.

Desirable/Advantageous

Education & Training

  • Educated to minimum of ‘A’ level or equivalent;

Skills & Experience

  • Previous experience in the cleaning equipment, plant or similarly related industry.
  • Good working knowledge of MS Office suite of programmes
  • Good working knowledge of SAP

Interpersonal & Behavioural Skills (To include core competencies)

  • Development potential – Will either have the potential to move a minimum of one further level in the organisation or remain in role and develop into a respected senior specialist.
  • Customer centricity – Must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations.
  • Drive – – Fully focused on delivering high levels of customer service.
  • Personal impact – Perceived as an energetic individual by both the customer and the rest of the Hako organisation.
  • Tenacity – Will always strive to achieve goals irrespective of the perceived size and extent of obstacles.
  • Risk taker – Not afraid to take risks and challenge deeply embedded organisational beliefs.

Other

  • Display the Company’s Core Competencies and behaviours at all times – CP 002

 


Interested candidates should apply in writing to HR@Hako.co.uk

Hako Machines Ltd, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825600

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply


The above job description is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.
Field Service Engineer

Job Title: Field Service Engineer
Reporting to: Regional Field Service Manager
Direct reports: None

Objective of the role:

To work as part of a Regional Service team to provide our customers with an excellent level of service which is technically competent and helps our customers to effectively maintain the performance of their equipment.

Responsibilities & Duties:

  • In line with our model visit, effectively represent the Hako brand in terms of appearance, conduct and communication.
  • To use technical competence to prevent equipment breakdown and where breakdowns occur, to minimise the impact upon customer operations.
  • To provide effective and technically competent breakdown and preventative maintenance services to products and systems at a variety of sites.
  • To identify and communicate to our customers, solutions to problems they encounter with the performance of their equipment. Such solutions to include but not be limited to new product sales, repairs or hire solutions.
  • To identify changes to individual customer contracts in terms of equipment covered, customer contact information and site requirements and feedback of such information to the service team in Crick.
  • To ensure that any customer reports are completed professionally, and clearly articulate the outcome and recommendations of any visit.
  • To maintain accurate records (which may be paper-based or electronic) so that the business may determine contract profitability and engineer productivity. Ensure customer authorisation is obtained for all work carried out to prevent invoice queries.
  • To be responsible for the accurate management of spare parts stock to ensure a high level of first time fix.
  • Audit van stock on a monthly basis – follow the returns process for stock returned to Crick.
  • To accurately administer Chargeable repairs in-line with business requirements Including request for PO’s and work authorisation.
  • To accurately operate and complete details in the Service Management system, where possible this should be in real time unless limited by connection or safety.
  • To ensure that all stock, company equipment and tools are kept clean safe and secure and maintained to high standard.
  • To maximise the time spent on productive work either travelling to or working on customer sites.
  • To undertake and attend training courses necessary to develop and maintain competence to undertake the role.
  • To ensure accurate and timely administrative care is taken when completing time sheets.
  • When necessary, be available to undertake work in overtime in-line with the requirements of the business and our customers.
  • As the business demands, be available to work out of normal area for periods of time.
  • To observe and comply with all company policies and appendices within the Contract of Employment.
  • Take responsibility for understanding and agreeing action plan for own development needs.
  • Ensure that you constantly display customer focus and reflect the culture ‘Hako UK – winning as one team’Any other duties deemed appropriate within the scope of the role and in-line with skills and experience.
  • Provide customer with advice to ensure they are maximizing the potential of their machines.
  • Provide pricing information (direct or via office) for Consumables, chemical or service contracts.
  • In discussion with customer ascertain further Hako opportunities and pass lead to CST for process.

 

General Comments:

This is a field-based role, while the individual is part of a team they will normally be working alone at customer sites in the region for 5 days of a week. Support is available from Line Manager, Master Technicians and our Technical Training Team.

Personal Profile

Essential (minimum requirements to be able to perform the job effectively/successfully)

Education

  • Good Maths and English skills (min O’Level/GCSE Grade C or equivalent)

Skills & Experience

  • At least 5 years engineering experience within a service environment
  • At least 3 years experience of customer service, with a technical support focus.

Interpersonal & Behavioural Skills – (To include core competencies)

  • Development potential – will either have the potential to move a minimum of one further level in the organisation or remain in role and develop into a respected senior specialist.
  • Customer Centric – must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations;
  • Drive – fully focused on delivering high levels of customer service.
  • Personal impact – perceived as energetic individual by both the customer and the rest of the Hako organisation;
  • Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles.
  • Risk taker – not afraid to take risks and challenge deeply embedded organisational beliefs.

Desirable/Advantageous

Education

  • Educated to degree level or equivalent;

Skills & Experience

  • Good working knowledge of Microsoft Office suite of programmes and good working knowledge of SAP
  • Substantial customer relationship management experience

Other

  • Display the Company’s Core Competencies and behaviours at all times – CP 002

Interested candidates should apply in writing to HR@Hako.co.uk

Hako Machines Ltd, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825600

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply


The above job description is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.

 

 

Hako careers benefits infograpgic

At Hako we pride ourselves on being a great organisation to work for. We want you to be part of our team’s long term vision and success.
We believe that success can only come from a high performance culture, with everyone pulling in the same direction and buying into the same values. We expect a lot from you: in return, you can expect a lot from us. We offer a generous benefits package that rewards dedication and hardwork.

  • 4-week induction programme to help you settle in
  • 25 days holiday allowance + plus a ‘birthday holiday’*
  • Hako Group Personal Pension Scheme
  • Everyday Healthcare Paycare – claim money back for a range of everyday healthcare costs, including: Dentist (Private or NHS), Opticians, Chiropody, Health Screening and more.**
  • Long service awards from 5 years’ service at milestones
  • Introduction incentive if you introduce a new starter to Hako
  • In-house and external training. Hako encourage you to seek out relevant training courses from HR, technical, procurement to marketing and leadership courses).
  • Health and wellbeing programme including free flu vaccine

*(extra day can be taken within 7 days of your birthday

**after you pass your 6 months’ probation

 

If this sounds like the kind of place you want to work, take a look at our current vacancies!