Contact us

Sales: 01788 825600

Customer Support: 01788 825602

Parts: 01788 825606

enquiries@hako.co.uk

Hako Machines Ltd Eldon Close, Crick, Northampton, Northants, NN6 7UD

Careers

Municipal Sales Manager - (Salary: Competitive ) view

Reporting to: UK Municipal Sales Manager
Direct reports: 
None

Main purpose of the role:

 We are looking to recruit a Municipal Sales Manager for our Shropshire and Lancashire area who will develop new, and manage existing customer relationships, with a view to securing unit sales within the assigned geographical area.

With a successful track record of sales, ideally solutions driven and with the ability to sell value over cost, you must be self-motivated, efficient and professional in your approach.

The role requires an effective communicator, technically competent, with an understanding of mechanical, electrical and hydraulic systems, together with an ability to engage customers at a variety of levels

Nature and scope (including impact of decision-making):

 • Day-to-day responsibility for all sectors mentioned above within your designated region

The role may require extensive UK travel or regular nights away from home.

Operates within agreed territory plan under the daily supervision of the UK Municipal Sales Manager.

Decisions made in this role will have a significant impact on Hako’s professional standing within the defined customer base.

Key Responsibilities:

  • To operate at the highest professional and ethical standards at all times
  • Creation and delivery of a contact strategy within local, central government and all organizations who supply or contract to the government sector.
  • Take ownership for the co ordination, completion and submission of all relevant tenders
  • Delivery of agreed annual revenue and margin targets
  • The setting and agreeing of annual revenue targets with the Managing Director and UK Municipal Sales Manager
  • Maximise Hako’s potential revenue by ensuring all product and service options are considered within all potential sales
  • Maintain a strong knowledge of all Hako products and services
  • Maintain a strong knowledge of all competitor products and service offerings and all key benefits that distinguish Hako from those competitor products and services;
  • To develop an in-depth understanding of the designated territory and all likely current and future sales potential
  • Proactively identify and develop total solutions for currently unrecognised needs within the local customer base and market sectors;
  • Stay up-to-date with all local market/competitor and industry developments and ensure that the senior management team are briefed on their likely impact;
  • To operate at all times within the Company’s policies and procedures and to ensure that decision-making, both commercial and tactical, is made at the correct level;
  • Ensure the full utilisation of all available sales tools and to comply with required reporting policies and procedures at all times;
  • Take responsibility for understanding and agreeing action plan for own development needs;
  • Offer leadership in developing customer focus for other non-customer facing colleagues.
 

Personal Profile

 

  Essential

(minimum requirements to be able to perform the job effectively/successfully)

Desirable/Advantageous

 

Education & Training

 

· Good Maths and English skills (min ‘O’ level or equivalent) · educated to minimum of ‘A’ level or equivalent;
Skills & Experience

 

· At least 2 years’ selling experience, preferably in the Local Authority sector.

 

Knowledge working of CRM System

Knowledge of core municipalities in the North West region.

Interpersonal & Behavioural Skills

(To include core competencies)

· Has the potential to move a minimum of one further level in the organisation;

· Customer centricity – must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations;

· Drive – fully focused on delivering, unwilling to accept missing “the numbers”;

· Personal impact – perceived as an energetic individual who will deliver, by both the customer and the rest of the Hako organisation;

· Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles.   Is willing to take risks.

Team player- will always act for the broader Hako customer team and take responsibilities that support colleagues and display behaviours that offer no direct benefit to oneself

 

 

Other

· Display the Company’s Core Competencies and behaviours at all times – CP 002

The above is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.

 

Stock & Procurement Supervisor - (Salary: Competitive ) view

Reporting to: Financial Controller
Direct reports:
Warehouse Operatives / Purchasing & SAP Administrator

Job Purpose:

Reporting into the Financial Controller you will manage the team of Warehouse Operatives and Purchasing SAP Administrator, ensuring customer orders are picked, packed and despatched in line with customer orders. Actively manage the equipment purchase and delivery to meet company targets in the following areas; sales targets; equipment, parts asset control, workshop productivity and delivery to meet customer requirements.

Actively manage the delivery scales provided by our parent company, at all times considering the impact of lengthy delivery times on our customers and sales targets.

Monitor and manage all H & S aspects within the Warehouse and surrounding areas. Taking an active participation in the H & S Meeting and overall company health & safety.

Nature and scope (including impact of decision-making):

• Decisions made in this role will have a significant impact, both positive and negative on the profitability of the UK organisation.

• Operates within agreed strategic plan and objectives with minimal day-to-day management input.

This role will require the ability to deal across functions, from shop floor personnel through to, and including, main board directors of major customers and our own international organisation.

Key responsibilities

• To operate at the highest professional and ethical standards at all times;

• Production of procurement reporting and analysis of management information to identify potential cost improvement opportunities.

• Responsible for researching and identifying the best products and suppliers ensuring they are cost effective and sustainable.

• Work with the Service Manager to manage customer expectations and relationships

• Negotiating and agree contracts with suppliers, monitoring their progress and checking the quality of goods or services provided to ensure they are fit for purpose and of the best value to the company, for management sign off.

• Maintain a detailed understanding of the market and its needs as well as Hako’s current and future technical and service developments. Remaining up-to-date with all competitor product and service developments;

• To forecast likely levels of demand for services and products to meet the needs of the company, checking stock levels to maximize business efficiency and profitability.

• Manage the ordering of machine stock and associated accessories via the Purchasing / Sap Administrator from parent company / suppliers and verify orders against agreed prices, including instances relating to specific price support and providing cover when required.

• Ensure up-dates are provided to Customer Support Team on the progress of their orders.

• Proactively manage the delivery time scales set by parent company and suppliers to maintain adequate stock levels in the UK (manual and MRP) and meet customer driven delivery times. At times considering alternative solutions to meet our customer demands and expectations.

• Working in conjunction with the Business Analyst, provide stock and sales reports to RSM’s to alleviate internal spreadsheets. Maximize SAP to its full potential.

• Responsible for managing the warehouse team.

• Responsible for physical stock count of stores and all new equipment, including accessories maintaining all underlying paperwork and updates via SAP.

• Comply with internal and external quality assurance audits.

• Take responsibility for understanding and agreeing action plan for own development needs;

• Ensure that you constantly display customer focus and reflect the culture ‘Hako UK – winning as one team’ and you address all examples of these behaviors not being demonstrated in others.

• Identify items that are likely to cause an overload of work and in conjunction with and plan accordingly i.e. Holidays Sickness etc

• Maintaining high standards of quality and housekeeping throughout stores

• Act as part of the customer services team and contribute to overall development of company

Personal Profile
  Essential

(minimum requirements to be able to perform the job effectively/successfully)

Desirable/Advantageous

 

Education & Training

 

· Good Maths and English skills (min ‘O’ level or equivalent)

· Experience of working with SAP (or similar system)

· Management of Teams.

· Educated to degree level or equivalent;

· Engineering qualification

· Ability to manipulate data in various formats (Excel, SAP)

· Engineering / Technical MHE Experience

 

Skills & Experience

 

·  At least 3 years supply chain / planning environment, with a technical equipment focus.

· Good communication skills can relay relevant information without being prompted.

· Ability to organise and manage work load, competently dealing with both peaks and troughs.

· Good questioning skills, ability to challenge constructively and seek alternative solutions.

· Ability to review procedures / practices and implement changes where necessary to create efficiencies.

·Personable and ability to cope well under pressure.

· Good working knowledge of MS Office suite of programmes

· Expert knowledge of SAP

· Substantial customer relationship management experience

· At least 3 years experience within a workshop environment

 

Interpersonal & Behavioural Skills

(To include core compete

ncies)

 

 

· Development potential – will either have the potential to move a minimum of one further level in the organisation or remain in role and develop into a respected senior specialist.

· Customer centricity – must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations;

· Drive – fully focused on delivering, unwilling to accept missing “the numbers”;

· Personal impact – perceived as authoritative operator by both the customer and the rest of the Hako organisation; ability to constructively challenge suppliers.

· Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles.

·Risk taker – not afraid to take risks and challenge deeply embedded organisational beliefs.

Other ·  Display the Company’s Core Competencies and behaviours at all times – CP 003
The above is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.

 

Workshop engineer - (Salary: Competitive ) view

Reporting to: Workshop Manager
Direct reports:
None

Job Purpose: To Maintain, repair, service and modify the company’s current product range. Assisting in the smooth operation of the workshop. Responsible for completing all paperwork in a timely manner. Equipment should be inspected for technical inaccuracies and ascetics considering at all times our customer impact. Ensure All Machines must have a PDI Form upon completion. Responsible for testing all workshop machinery in line with current Health and Safety guidelines.

Responsibilities & duties:

  • To service, maintain, overhaul, fault-find and rectify faults on the company’s products within the limits of training.
  • To refurbish/restore used or hire machines to a high standard for resale, including assessing defects (mechanical and aesthetic), ordering parts and carrying out the necessary repairs in a cost effective manner.
  • To diagnose and calibrate the machines using the supplied diagnostic equipment, (training and support will be provided).
  • To know the company’s past and present product range.
  • To promptly report all minor, major or unusual defects on company products, especially new models or modified products.
  • To know and understand how to use: Hako Spare Parts Manuals, Hako Service Bulletins, Hako Data Books.
  • To maintain company tools, manuals or unusual defects on company products, especially new models or modified products.
  • To practice good housekeeping at all times.
  • To accurately complete and submit worksheets and all other required documentation in a timely manner.
  • To approach your manager whenever help or advice is required.
  • To report to your manager any incidence of machine abuse by customers, whether hired or purchased.
  • To maintain a clean, tidy and safe working environment.
  • To deal promptly with customer enquiries, complaints or problems, referring to higher authority anything which cannot be handled by the job holder.
  • To undertake projects as required by your manager from time to time.
  • To ensure that the Company’s Safety Regulations are followed at all times.
  • To operate at the highest professional and ethical standards at all times.
  • To operate at all times within the Company’s policies and procedures.
  • At all times to promote a professional company image.
  • To develop good customer relations by always conveying a fair, courteous, ethical and reasonable attitude.
  • You may be occasionally required to work overtime. You will normally be given notice, however it would be beneficial to be able to accept overtime at short notice, during peak periods.

Applicable to all Job Descriptions:

This Job Description covers the main objectives, authorities and responsibilities of this position at present. Where necessary changes may be made from time to time involving like or related work. From time to time other duties may be required of you, not necessarily of the same nature as the duties described in this job description. We would expect you to respond to these occasional requirements.

This job description forms part of your Contract of Employment.

  Essential

(minimum requirements to be able to perform the job effectively/successfully)

Desirable/Advantageous

 

Education & Training

 

·         Good Maths and English skills (min ‘O’ level or equivalent) ·      Educated to minimum of ‘A’ level or equivalent;
Skills & Experience

 

·      Excellent communication skills both verbal & written

·      Highly organised with experience of working to fixed time critical deadlines

·      At least 5 years engineering experience within a workshop environment

·      The successful candidates will be required to have a good knowledge/previous experience of servicing and maintaining a range of petrol / LPG, diesel and/or electrical equipment and would be ideally trained to City and Guilds standards with ideally, previous experience in the cleaning equipment or similarly related industry.

·      Knowledge/previous experience in using diagnostic equipment.

·      Knowledge of hydraulic systems.

 

·         Good working knowledge of MS Office suite of programmes

·         Good working knowledge of SAP

 

Interpersonal & Behavioural Skills

(To include core competencies)

·      Development potential – will either have the potential to move a minimum of one further level in the organisation or remain in role and develop into a respected senior specialist.

 

·      Customer centricity – must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations;

 

·      Drive – fully focused on delivering high levels of customer service.

 

·      Personal impact – perceived as energetic individual by both the customer and the rest of the Hako organisation;

 

·      Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles.

 

·      Risk taker – not afraid to take risks and challenge deeply embedded organisational beliefs.

 

 

Other

  • Display the Company’s Core Competencies and behaviours at all times – CP 002

The above is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.

Mobile Service Engineer - (Salary: Competitive) view

Hako Machines Ltd are Europe’s leading manufacturer of industrial floor cleaning and grounds/winter maintenance equipment. We’re recruiting for the position of Mobile Service Engineer.

If you are passionate about delivering first class customer service, are tenacious and focussed on finding solutions, then Hako Machines is for you. The role is rewarding and varied and you will be part of a brilliant, supportive national team, if this sounds like you, then please get in contact as we would love you to join us!

The successful candidates will be required to have a good knowledge/previous experience of servicing and maintaining a range of petrol / LPG, diesel and/or electrical equipment and would be ideally trained to City and Guilds standards with ideally, previous experience in the cleaning equipment or similarly related industry.

A full clean driving licence is desired.

Benefits include a competitive salary, full in house product training upon commencement of employment, development plan, use of a company vehicle, fuel card, perk box, company performance bonus, pension plan and 25 days holiday – plus your birthday off and a great work life balance.

Interested candidates should apply in writing to humanresources@hako.co.uk

Hako Machines Limited, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825608.

www.hako.co.uk

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply