Sales: 01788 825600

Customer Support: 01788 825602

Parts: 01788 825606

enquiries@hako.co.uk

Hako Machines Ltd Eldon Close, Crick, Northampton, Northants, NN6 7UD

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IT Support Technician - (Salary: Competitive) view

Job Title: IT Support Technician
Reporting to: IT Manager
Direct reports: None

Job Purpose:

To provide 1st line technical support to all Hako Machines employees and customers and support the IT Manager in the day to day IT projects, support and administration duties.

The applicant must be enthusiastic about IT, enjoy a challenge and must want to learn and improve their IT skills. Must also be able to work as part of a busy and dynamic IT Department and have good interpersonal skills. Training will be provided onsite for the right candidate as well as with external IT training companies when required.

Nature and scope:

• Completing support calls via the phone and email and assisting in day to day IT related work to ensure a continuous high level of customer service is provided

• Assist users with basic hardware and software issues and escalate more complex calls to the IT manager or External IT support team

• The role may require some UK travel to other sites within the business along with some weekend and out of hours work as required

• This role will require the ability to deal across functions, from shop floor personnel through to and including, main board of directors of major customers and our own internal organisation

Key Responsibilities:

• Telephone IT Support for all end users both onsite and remote
• Basic fault finding on hardware and software
• Office administration – Quotes, IT statistics, Asset documentation
• Set-up Desktops / Laptops – Hardware Installation
• Support on Windows 7 and Windows 10 for end users
• Support Users on Office 365; advise on usage and best practices
• External supplier liaison to help resolve internal issues
• IT Project and System Testing
• Phone system and Mobile phone support
• Ad-hoc IT duties as required

Personal Profile:

Essential – (minimum requirements to be able to perform the job effectively/successfully)

Education & Training
• An Interest in Technology/Computers
• Educated to GCSE grade 4(C) or above in Maths and English

Skills & Experience
• Basic Knowledge of Excel and Word
• Basic Knowledge of Windows operating systems
• Methodical and logical approach to problem solving
• Confident Telephone Manner
• Willingness to learn new skills and improve IT knowledge

Interpersonal & Behavioural Skills – (To include core competencies)
• Customer centric – must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations
• Drive – fully focused on delivering
• Personal impact – perceived as an energetic individual who will deliver, by both the customer and the rest of the Hako organisation
• Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles

Desirable/Advantageous

Education & Training
• College or School IT Qualification

Skills & Experience
• Working knowledge of a CRM System

Other
• Display engagement and delivery of the Company’s Values – Professional, Adaptable and Dependable at all times and champion best practice within others in the business


Interested candidates should apply in writing to HR@Hako.co.uk

Hako Machines Ltd, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825600

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply


The above job description is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.
Mobile Service Engineer - (Salary: Competitive) view

Hako Machines Ltd are Europe’s leading manufacturer of industrial floor cleaning and grounds/winter maintenance equipment. We’re recruiting for the position of Mobile Service Engineer.

If you are passionate about delivering first class customer service, are tenacious and focused on finding solutions, then Hako Machines is for you. The role is rewarding and varied and you will be part of a brilliant, supportive national team, if this sounds like you, then please get in contact as we would love you to join us!

The successful candidates will be required to have a good knowledge/previous experience of servicing and maintaining a range of petrol / LPG, diesel and/or electrical equipment and would be ideally trained to City and Guilds standards with ideally, previous experience in the cleaning equipment or similarly related industry.

A full clean driving licence is desired.

Benefits include a competitive salary, full in house product training upon commencement of employment, development plan, use of a company vehicle, fuel card, pay care, company performance bonus, pension plan and 25 days holiday – plus your birthday off and a great work life balance.

Interested candidates should apply in writing to HR@Hako.co.uk

Hako Machines Limited, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825600

www.hako.co.uk

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply

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