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Careers

Within the cleaning sector, there are always exciting career possibilities opening. To work for such a reputable and professional company as Hako, make sure you visit this page often for current and new positions available with us!

Service and Planning Coordinator

Job Title: Service and Planning Coordinator
Reporting to: Service Manager
Direct reports: None

Job Purpose:

Primary function of this role is for customers to have one point of contact for service and parts within designated regional area, covering all aspects of Customer Service.

Nature and scope (including impact of decision-making):

  • The role will require the ability to deal across functions, from Field Service Engineers through to, and including, Senior Managers, decision makers and main board directors within customer organisations and our own international organisation.
  • Decisions made in this role will have a significant impact on Hako’s professional standing.

Responsibilities & Duties:

  • Promptly dealing and responding quickly to customer enquiries by telephone and email within 8 working hours. Act as secondary contact for all customers.
  • Accurately processing customer orders same day if received by 3pm/ next day on SAP from various sources (parts / internal / external).
  • Log all machine breakdowns within 1 hour and release/liaise with the field service team.
  • To effectively and efficiently answer service and break down requests from customers, considering at all times the SLA agreements in place. To allocate service / breakdown workload to the external engineers in an efficient and timely manner, considering locations and engineer travel time.
  • Review and process all field service estimates within 24 hours for review and approval by the customer, actively seeking chargeable opportunities and ensuring their timely completion with engineers to achieve monthly financial targets.
  • Provide customers with official quotations and follow up all opportunities in a timely manner.
  • To manage the lifecycle of service contracts on a monthly basis, work with customers to advise when current contracts are expiring and ultimately encourage them to renew. Active follow up of equipment sold without service contracts.
  • Optimize selling potential and develop relationships with new and existing prospects via calling, email and marketing campaigns. Cross sell and upsell where appropriate to increase parts profitability.
  • Be actively involved in any special projects concerning the sale and promotion of parts and consumables.
  • To operate at all times within the company’s policies and procedures at the highest professional and ethical standards whilst maintaining a positive and strong customer service culture.
  • Maintain a strong understanding of the market and its needs as well as Hako’s current and future technical and service developments and remain up-to-date with all competitor product and service developments.
  • To ensure that the company’s Health & Safety regulations are followed at all times.
  • Take responsibility for understanding and agreeing action plan for own development needs and ensure that you constantly display customer focus and reflect the culture.

Personal Profile

Essential (minimum requirements to be able to perform the job effectively/successfully)

Education & Training

  • Good Maths and English skills (min GCSE C or equivalent)

Skills & Experience

  • At least 3 years sales administration or customer service experience
  • Excellent communication skills both verbal and written
  • Highly organised with experience of working to deadlines.

Desirable/Advantageous

Education & Training

  • Educated to minimum of ‘A’ level or equivalent

Skills & Experience

  • Working knowledge of CRM Systems
  • Good working knowledge of SAP
  • Professional Telephone Manner

Interpersonal & Behavioural Skills (To include core competencies)

  • Development potential – Has the potential to move a minimum of one further level in the organisation.
  • Customer centricity – must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations.
  • Drive – fully focused on delivering, unwilling to accept missing “the numbers”, driven to provide excellent customer service as standard.
  • Personal impact – perceived as an energetic, trustworthy individual by both the customer and the rest of the Hako organisation.
  • Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles.
  • Risk taker – not afraid to take risks and challenge deeply embedded organisational beliefs.

Other

  • Display the Company’s Core Competencies and behaviours at all times – CP 002

Interested candidates should apply in writing to HR@Hako.co.uk

Hako Machines Ltd, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825600

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply


The above job description is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.
Field Service Engineer

Job Title: Field Service Engineer
Reporting to: Service Manager
Direct reports: None

Objective of the role:

To work as part of a Regional Service team to provide our customers with an excellent level of service which is technically competent and helps our customers to effectively maintain the performance of their equipment.

Responsibilities & Duties:

  • In line with our model visit, effectively represent the Hako brand in terms of appearance, conduct and communication.
  • To use technical competence to prevent equipment breakdown and where breakdowns occur, to minimise the impact upon customer operations.
  • To provide effective and technically competent breakdown and preventative maintenance services to products and systems at a variety of sites.
  • To identify and communicate to our customers, solutions to problems they encounter with the performance of their equipment. Such solutions to include but not be limited to new product sales, repairs or hire solutions.
  • To identify changes to individual customer contracts in terms of equipment covered, customer contact information and site requirements and feedback of such information to the service team in Crick.
  • To ensure that any customer reports are completed professionally, and clearly articulate the outcome and recommendations of any visit.
  • To maintain accurate records (which may be paper-based or electronic) so that the business may determine contract profitability and engineer productivity. Ensure customer authorisation is obtained for all work carried out to prevent invoice queries.
  • To be responsible for the accurate management of spare parts stock to ensure a high level of first time fix.
  • Audit van stock on a monthly basis – follow the returns process for stock returned to Crick.
  • To accurately administer Chargeable repairs in-line with business requirements Including request for PO’s and work authorisation.
  • To accurately operate and complete details in the Service Management system, where possible this should be in real time unless limited by connection or safety.
  • To ensure that all stock, company equipment and tools are kept clean safe and secure and maintained to high standard.
  • To maximise the time spent on productive work either travelling to or working on customer sites.
  • To undertake and attend training courses necessary to develop and maintain competence to undertake the role.
  • To ensure accurate and timely administrative care is taken when completing time sheets.
  • When necessary, be available to undertake work in overtime in-line with the requirements of the business and our customers.
  • As the business demands, be available to work out of normal area for periods of time.
  • To observe and comply with all company policies and appendices within the Contract of Employment.
  • Take responsibility for understanding and agreeing action plan for own development needs.
  • Ensure that you constantly display customer focus and reflect the culture ‘Hako UK – winning as one team’Any other duties deemed appropriate within the scope of the role and in-line with skills and experience.
  • Provide customer with advice to ensure they are maximizing the potential of their machines.
  • Provide pricing information (direct or via office) for Consumables, chemical or service contracts.
  • In discussion with customer ascertain further Hako opportunities and pass lead to CST for process.

 

General Comments:

This is a field-based role, while the individual is part of a team they will normally be working alone at customer sites in the region for 5 days of a week. Support is available from Line Manager, Master Technicians and our Technical Training Team.

Personal Profile

Essential (minimum requirements to be able to perform the job effectively/successfully)

Education

  • Good Maths and English skills (min O’Level/GCSE Grade C or equivalent)

Skills & Experience

  • At least 5 years engineering experience within a service environment
  • At least 3 years experience of customer service, with a technical support focus.

Interpersonal & Behavioural Skills – (To include core competencies)

  • Development potential – will either have the potential to move a minimum of one further level in the organisation or remain in role and develop into a respected senior specialist.
  • Customer Centric – must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations;
  • Drive – fully focused on delivering high levels of customer service.
  • Personal impact – perceived as energetic individual by both the customer and the rest of the Hako organisation;
  • Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles.
  • Risk taker – not afraid to take risks and challenge deeply embedded organisational beliefs.

Desirable/Advantageous

Education

  • Educated to degree level or equivalent;

Skills & Experience

  • Good working knowledge of Microsoft Office and be computer literate.
  • Substantial customer relationship management experience.

Other

  • Display the Company’s Core Competencies and behaviours at all times – CP 002

Interested candidates should apply in writing to HR@Hako.co.uk

Hako Machines Ltd, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825600

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply


The above job description is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.
Workshop Engineer

Job Title: Workshop Engineer
Reporting to: Workshop Manager
Direct reports: None

Job Purpose:

To Maintain, repair, service and modify the company’s current product range. Assisting the Workshop Supervisor in the smooth operation of the workshop. Responsible for completing all paperwork in a timely manner. Equipment should be inspected for technical inaccuracies and ascetics considering at all times our customer impact. Ensure all machines are inspected/tested inline with our PDI (Pre-Delivery Inspection) procedure and that PDI Forms are completed accurately. Responsible for testing all workshop machinery in line with current Health and Safety guidelines.

Responsibilities & Duties:

• To service, maintain, overhaul, fault-find and rectify faults on the company’s products within the limits of training.
• To refurbish/restore used or hire machines to a high standard for resale, including assessing defects (mechanical and aesthetic), ordering parts and carrying out the necessary repairs in a cost effective manner.
• To diagnose and calibrate the machines using the supplied diagnostic equipment, (training and support will be provided).
• To know the company’s past and present product range.
• To promptly report all minor, major or unusual defects on company products, especially new models or modified products.
• To know and understand how to use: Hako Spare Parts Manuals, Hako Service Bulletins, Hako Data Books.
• To maintain company tools, manuals or unusual defects on company products, especially new models or modified products.
• To practice good housekeeping at all times.
• To accurately complete and submit worksheets and all other required documentation in a timely manner.
• To approach your line manager whenever help or advice is required.
• To report to your line manager any incidence of machine abuse by customers, whether hired or purchased.
• To maintain a clean, tidy and safe working environment.
• To deal promptly with customer enquiries, complaints or problems, referring to higher authority anything which cannot be handled by the job holder.
• To undertake projects as required by your line manager from time to time.
• To ensure that the Company’s Safety Regulations are followed at all times.
• To operate at the highest professional and ethical standards at all times.
• To operate at all times within the Company’s policies and procedures.
• At all times to promote a professional company image.
• To develop good customer relations by always conveying a fair, courteous, ethical and reasonable attitude.
• You may be occasionally required to work overtime. You will normally be given notice, however it would be beneficial to be able to accept overtime at short notice, during peak periods.

Applicable to all Job Descriptions:

This Job Description covers the main objectives, authorities and responsibilities of this position at present. Where necessary changes may be made from time to time involving like or related work. From time to time other duties may be required of you, not necessarily of the same nature as the duties described in this job description. We would expect you to respond to these occasional requirements. This job description forms part of your Contract of Employment.

Personal Profile

Essential – (minimum requirements to be able to perform the job effectively/successfully)

Education & Training
• Good Maths and English skills (min ‘O’ level/GCSE Grade C or equivalent)

Skills & Experience
• Excellent communication skills both verbal & written
• Highly organised with experience of working to fixed time critical deadlines
• At least 5 years engineering experience within a workshop environment
• The successful candidates will be required to have a good knowledge/previous experience of servicing and maintaining a range of petrol / LPG, diesel and/or electrical equipment
• Ideally trained to City and Guilds standards with previous experience in the cleaning equipment or similarly related industry
• Knowledge/previous experience in using diagnostic equipment
• Knowledge of hydraulic systems.

Interpersonal & Behavioural Skills – (To include core competencies)
• Development potential – will either have the potential to move a minimum of one further level in the organisation or remain in role and develop into a respected senior specialist.
• Customer centric – must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations
• Drive – fully focused on delivering high levels of customer service
• Personal impact – perceived as energetic individual by both the customer and the rest of the Hako organisation
• Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles
• Risk taker – not afraid to take risks and challenge deeply embedded organisational beliefs

Other
• Display the Company’s Core Competencies and behaviours at all times – CP 002


Interested candidates should apply in writing to HR@Hako.co.uk

Hako Machines Ltd, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825600

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply


The above job description is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.
Product Demonstrator & Installer (Crick or Wakefield Depot)

Job Title: Product Demonstrator & Installer (Crick or Wakefield Depot)
Reporting to: Uk Product Sales Training Manager

Direct reports: None

Main purpose of the role:

To work as an intrinsic part of the UK Sales organisation ensuring the effective demonstration, training and delivery of the full range of Hako equipment to all customers both internally and externally.

Key Responsibilities:

  • Maintain a strong knowledge of all Hako products and services.
  • Maintain a strong knowledge of all competitor products and service offerings and all key benefits that distinguish Hako from those competitor products and services;
  • Ensure the efficient and timely attendance of arranged deliveries, training sessions and demonstrations.
  • Responsible for continually reviewing your weekly workload, monitoring your own time to check all equipment is prepared correctly to the required Hako standard.
  • Accountable for ensuring all machines have been prepped correctly:
    • All battery powered machines must be fully charged prior to leaving site.
    • LPG powered machines must have a full gas bottle and there should be a spare full gas bottle on the delivery vehicle.
    • You must ensure diesel machines have enough fuel to ensure it can operate for as long is required on site.
    • Ensuring the machine arrives on site with the correct range of pads and brushes as instructed by the salesperson/Demonstration form.
    • Ensure that the equipment is prepped and in a clean ‘as new’ condition before leaving Crick or Wakefield.
  • Accountable for ensuring equipment is returned to site, unloaded, cleaned and returned to site demo stock area.
  • Accountable for reporting any equipment faults / damage noted during demonstrations to the Line Manager.
  • Responsible for carrying out vehicle / trailer checks and rectify issues in conjunction with your Line Manager.
  • The machine demonstration is to be carried out as directed by the relevant salesperson, ie focusing on the key requirements for that particular site.
  • Ensure professional and clean appearance at all times in line with the company’s corporate image.
  • Ensure the full utilisation of all available sales tools and to comply with required reporting policies and procedures at all times;
  • Take responsibility for understanding and agreeing action plan for own development needs;
  • Take responsibility for your ‘CPC’ training (minimum 7 hours per year) and ensure that it is appropriately maintained in order to drive the vehicles required in your line of duties.
  • Take responsibility for ensuring accurate Tacho recording are kept. Tacho cards must be downloaded on a weekly basis.
  • Responsible for completing weekly time-sheets, vehicle check sheets and processing of receipts in line with internal reporting processes.
  • Responsible for ensuring Demonstration Stock is adequately maintained and any additional stock requirements / damaged stock replacements is requested via your Line Manager to ensure the Demonstration stock on SAP is up-dated.
  • Please note the role will require regular nights away from home depending on the scheduling. With some occasions up to 3 nights per week.

Personal Profile:

Essential – (minimum requirements to be able to perform the job effectively/successfully)

Education & Training

  • Good Maths and English skills (min GCSE’s or equivalent)
  • Within 30 minute commuting distance from Crick/Wakefield Office
  • Ability to drive / tow trailers.
  • Ability to drive Class 2 or above
  • ‘CPC’ training. (Preferable but not essential)

Skills & Experience

  • Ability to organise and manage work load, competently dealing with both peaks and troughs.
  • Good communication skills can relay relevant information without being prompted.
  • Ability to undertake training and understand the technical aspects of cleaning equipment.

Interpersonal & Behavioural Skills – (To include core competencies)

  • Customer centricity – must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations;
  • Drive – fully focused on delivering
  • Personal impact – perceived as an energetic individual who will deliver, by both the customer and the rest of the Hako organisation;
  • Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles. Is willing to take risks.

Desirable/Advantageous

Education & Training

  • Educated to minimum of ‘A’ level or equivalent;

Skills & Experience

  • Good IT/Technological skills
  • Technical/engineering background especially in the cleaning machine industry or FLT industry
  • Demonstration experience in a relevant sector

Other

  • Has the potential to move a minimum of one further level in the organisation
  • Display the Company’s Core Competencies and behaviours at all times – CP 002

Interested candidates should apply in writing to HR@Hako.co.uk

Hako Machines Ltd, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825600

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply


The above job description is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.

 

 

Hako careers benefits infograpgic

At Hako we pride ourselves on being a great organisation to work for. We want you to be part of our team’s long term vision and success.
We believe that success can only come from a high performance culture, with everyone pulling in the same direction and buying into the same values. We expect a lot from you: in return, you can expect a lot from us. We offer a generous benefits package that rewards dedication and hardwork.

  • 4-week induction programme to help you settle in
  • 25 days holiday allowance + plus a ‘birthday holiday’*
  • Hako Group Personal Pension Scheme
  • Everyday Healthcare Paycare – claim money back for a range of everyday healthcare costs, including: Dentist (Private or NHS), Opticians, Chiropody, Health Screening and more.**
  • Long service awards from 5 years’ service at milestones
  • Introduction incentive if you introduce a new starter to Hako
  • In-house and external training. Hako encourage you to seek out relevant training courses from HR, technical, procurement to marketing and leadership courses).
  • Health and wellbeing programme including free flu vaccine

*(extra day can be taken within 7 days of your birthday

**after you pass your 6 months’ probation

 

If this sounds like the kind of place you want to work, take a look at our current vacancies!