Sales: 01788 825600

Customer Support: 01788 825602

Parts: 01788 825606

enquiries@hako.co.uk

Hako Machines Ltd Eldon Close, Crick, Northampton, Northants, NN6 7UD

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Careers

Within the cleaning sector, there are always exciting career possibilities opening. To work for such a reputable and professional company as Hako, make sure you visit this page often for current and new positions available with us!


Area Sales Managers (North East & Northern Home Counties) view

Job Title: Area Sales Manager
Reporting to: Sales Director – Industrial
Direct reports: None

Job Purpose:

To grow margin and revenue within a designated geographical territory to ensure that annual sales plans are delivered.  This will be achieved through selling all Hako’s product and service offerings.  All activity to take place within an annual structured territory plan.

Nature and scope (including impact of decision-making):

  • Day-to-day responsibility for all direct customers within designated region and the servicing of end-user sites for key and strategic accounts as defined by the Sales Director
  • Minimum revenue responsibility of £475,000.00 (subject to annual revision)
  • The role may require extensive UK travel or regular nights away from home
  • Operates within agreed territory plan under the daily supervision of the Sales Director
  • This role will require the ability to deal across functions, from shop floor personnel through to senior managers and decision makers within the customer organisation
  • Decisions made in this role will have a significant impact on Hako’s professional standing within the defined customer base

Responsibilities & Duties:

  • To operate at the highest professional and ethical standards at all times
  • Delivery of agreed annual revenue and margin targets
  • The setting and agreeing of annual revenue targets with the Sales Director
  • Maximise Hako’s potential revenue by ensuring all product and service options are considered
  • Maintain a strong knowledge of all Hako products and services
  • Maintain a strong knowledge of all competitor products and service offerings and all key benefits that distinguish Hako from those competitor products and services
  • To give professional on-site support to the key and strategic accounts as requested by the Sales Director
  • To develop an in-depth understanding of the designated territory and all likely current and future sales potential
  • Proactively identify and develop total solutions for currently unrecognized needs within the local customer base and market sectors
  • Stay up-to-date with all local market/competitor and industry developments and ensure that the senior management team are briefed on their likely impact
  • To operate at all times within the Company’s policies and procedures and to ensure that decision-making, both commercial and tactical, is made at the correct level
  • Ensure the full utilisation of all available sales tools and to comply with required reporting policies and procedures at all times
  • Take responsibility for understanding and agreeing action plan for own development needs
  • Offer leadership in developing customer focus for other non-customer facing colleagues

 

Personal Profile

Essential (minimum requirements to be able to perform the job effectively/successfully)

Education & Training

  • Good Maths and English skills (min ‘O’ level or equivalent)

Skills & Experience

  • At least 2 years’ selling experience, probably in an fmcg or manufacturing sector

Desirable/Advantageous

Education & Training

  • educated to minimum of ‘A’ level or equivalent

Skills & Experience

  • Good working knowledge of MS Office suite of programmes
  • Working knowledge of CRM Systems

Interpersonal & Behavioural Skills (To include core competencies)

  • Customer centricity – must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations
  • Drive – fully focused on delivering, unwilling to accept missing “the numbers”
  • Personal impact – perceived as an energetic individual who will deliver, by both the customer and the rest of the Hako organisation
  • Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles. Is willing to take risks

Other

  • Has the potential to move a minimum of one further level in the organisation
  • Display the Company’s Core Competencies and behaviours at all times – CP 002

 


Interested candidates should apply in writing to HR@Hako.co.uk

Hako Machines Ltd, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825600

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply


The above job description is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.
Field Service Engineer view

Job Title: Field Service Engineer
Reporting to: Regional Field Service Manager
Direct reports: None

Objective of the role:

To work as part of a Regional Service team to provide our customers with an excellent level of service which is technically competent and helps our customers to effectively maintain the performance of their equipment.

Responsibilities & Duties:

• In line with our model visit, effectively represent the Hako brand in terms of appearance, conduct and communication.
• To use technical competence to prevent equipment breakdown and where breakdowns occur, to minimise the impact upon customer operations.
• To provide effective and technically competent breakdown and preventative maintenance services to products and systems at a variety of sites.
• To identify and communicate to our customers, solutions to problems they encounter with the performance of their equipment. Such solutions to include but not be limited to new product sales, repairs or hire solutions.
• To identify changes to individual customer contracts in terms of equipment covered, customer contact information and site requirements and feedback of such information to the service team in Crick.
• To ensure that any customer reports are completed professionally, and clearly articulate the outcome and recommendations of any visit.
• To maintain accurate records (which may be paper-based or electronic) so that the business may determine contract profitability and engineer productivity. Ensure customer authorisation is obtained for all work carried out to prevent invoice queries.
• To be responsible for the accurate management of spare parts stock to ensure a high level of first time fix.
• Audit van stock on a monthly basis – follow the returns process for stock returned to Crick.
• To accurately administer Chargeable repairs in-line with business requirements Including request for PO’s and work authorisation.
• To accurately operate and complete details in the Service Management system, where possible this should be in real time unless limited by connection or safety.
• To ensure that all stock, company equipment and tools are kept clean safe and secure and maintained to high standard.
• To maximise the time spent on productive work either travelling to or working on customer sites.
• To undertake and attend training courses necessary to develop and maintain competence to undertake the role.
• To ensure accurate and timely administrative care is taken when completing time sheets.
• When necessary, be available to undertake work in overtime in-line with the requirements of the business and our customers.
• As the business demands, be available to work out of normal area for periods of time.
• To observe and comply with all company policies and appendices within the Contract of Employment.
• Take responsibility for understanding and agreeing action plan for own development needs.
• Ensure that you constantly display customer focus and reflect the culture ‘Hako UK – winning as one team’Any other duties deemed appropriate within the scope of the role and in-line with skills and experience.
• Provide customer with advice to ensure they are maximizing the potential of their machines.
• Provide pricing information (direct or via office) for Consumables, chemical or service contracts.
• In discussion with customer ascertain further Hako opportunities and pass lead to CST for process.

 

General Comments:

This is a field-based role, while the individual is part of a team they will normally be working alone at customer sites in the region for 5 days of a week. Support is available from Line Manager, Master Technicians and our Technical Training Team.

Personal Profile

Essential (minimum requirements to be able to perform the job effectively/successfully)

Education

• Good Maths and English skills (min O’Level/GCSE Grade C or equivalent)

Skills & Experience

• At least 5 years engineering experience within a service environment
• At least 3 years experience of customer service, with a technical support focus.

Interpersonal & Behavioural Skills – (To include core competencies)

• Development potential – will either have the potential to move a minimum of one further level in the organisation or remain in role and develop into a respected senior specialist.
• Customer Centric – must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations;
• Drive – fully focused on delivering high levels of customer service.
• Personal impact – perceived as energetic individual by both the customer and the rest of the Hako organisation;
• Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles.
• Risk taker – not afraid to take risks and challenge deeply embedded organisational beliefs.

Desirable/Advantageous

Education

• Educated to degree level or equivalent;

Skills & Experience

• Good working knowledge of Microsoft Office suite of programmes and good working knowledge of SAP
• Substantial customer relationship management experience

Other

• Display the Company’s Core Competencies and behaviours at all times – CP 002


Interested candidates should apply in writing to HR@Hako.co.uk

Hako Machines Ltd, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825600

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply


The above job description is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.

 

 

Hako careers benefits infograpgic

At Hako we pride ourselves on being a great organisation to work for. We want you to be part of our team’s long term vision and success.
We believe that success can only come from a high performance culture, with everyone pulling in the same direction and buying into the same values. We expect a lot from you: in return, you can expect a lot from us. We offer a generous benefits package that rewards dedication and hardwork.

  • 4-week induction programme to help you settle in
  • 25 days holiday allowance + plus a ‘birthday holiday’*
  • Hako Group Personal Pension Scheme
  • Everyday Healthcare Paycare – claim money back for a range of everyday healthcare costs, including: Dentist (Private or NHS), Opticians, Chiropody, Health Screening and more.**
  • Long service awards from 5 years’ service at milestones
  • Introduction incentive if you introduce a new starter to Hako
  • In-house and external training. Hako encourage you to seek out relevant training courses from HR, technical, procurement to marketing and leadership courses).
  • Health and wellbeing programme including free flu vaccine

*(extra day can be taken within 7 days of your birthday

**after you pass your 6 months’ probation

 

If this sounds like the kind of place you want to work, take a look at our current vacancies!

 

 








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