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Careers

Within the cleaning sector, there are always exciting career possibilities opening. To work for such a reputable and professional company as Hako, make sure you visit this page often for current and new positions available with us!

Workshop Engineer – Crick, Northamptonshire (Refurb)

Job Title: Workshop Engineer – Crick, Northamptonshire (Refurb)
Reporting to: Workshop Manager
Direct reports: None

Job Purpose:

To Maintain, repair, service and modify the company’s past and current product range, focussing mainly on refurbishing used machines to a high standard, keeping a stock list of the used machines, and assessing used machines as they arrive, ensuring that machines are graded as appropriate.

Assisting in the smooth operation of the workshop and yard at Crick, Northamptonshire. Responsible for completing all paperwork in a timely manner. Equipment should be inspected for technical inaccuracies and ascetics, always considering the customer impact and machine quality control. Ensure all machines have a Workshop PDI form completed, highlighting any issues or observations. Responsible for testing all workshop machinery in line with current Health and Safety guidelines.

Responsibilities & Duties:

  • To service, maintain, overhaul, fault-find and rectify faults on the company’s products within the limits of training.
  • To refurbish/restore used or hire machines to a high standard for resale, including assessing defects (mechanical and aesthetic), ordering parts and carrying out the necessary repairs in a cost-effective manner to maximise profitability.
  • To keep a stock list of all used machines with associated grade, highlighting the eventual outcome of the machine.
  • To assess returned used machines, and grade them according to condition, value, and estimated refurbishment costs.
  • To add newly returned used machines to the stock list.
  • Ensure the Crick machine yard is clean, tidy and organised in-line with company guidelines and health and safety requirements.
  • To diagnose and calibrate the machines using the supplied diagnostic equipment, (training and support will be provided).
  • To know the company’s past and present product range.
  • To promptly report all minor, major or unusual defects on company products, especially new models or modified products.
  • To know and understand how to use our internet based technical information sources: Hako Spare Parts Manuals, Hako Service Bulletins etc.
  • To maintain company tools and property, reporting any defects to the workshop manager.
  • To always practice good housekeeping.
  • To accurately complete and submit worksheets and all other required documentation in a timely manner.
  • To approach your manager whenever help or advice is required.
  • To maintain a clean, tidy, and safe working environment.
  • To undertake projects as required by your manager from time to time.
  • To ensure that the Company’s Safety Regulations are always followed.
  • To always operate at the highest professional and ethical standards.
  • To always operate within the Company’s policies and procedures.
  • At all times to promote a professional company image.
  • You may be occasionally required to work overtime. You will normally be given notice; however it would be beneficial to be able to accept overtime at short notice during peak periods.
  • Any other ad-hoc jobs as required

Personal Profile

Essential (minimum requirements to be able to perform the job effectively/successfully)

Education & Training

  • Good Maths and English skills (min GCSE or equivalent)

Skills & Experience

  • Excellent communication skills both verbal & written.
  • Highly organised with experience of working to fixed time critical deadlines.
  • At least 5 years engineering experience within a workshop environment.
  • A good understanding of automotive electrics, wiring diagrams and diagnostic tools.

The successful candidate will be required to have at least two of the below:

  • Previous working experience of servicing and maintaining a range of petrol, LPG and diesel equipment.
  • Previous working experience of servicing and maintaining battery powered vehicles/machines.
  • Knowledge/previous experience in using vehicle/plant diagnostic equipment.
  • Knowledge of hydraulic systems.

Desirable/Advantageous

Education & Training

  • Educated to minimum of ‘A’ level or equivalent;

Skills & Experience

  • Previous experience in the cleaning equipment, plant or similarly related industry.
  • Good working knowledge of MS Office suite of programmes
  • Good working knowledge of SAP

Interpersonal & Behavioural Skills (To include core competencies)

  • Development potential – Will either have the potential to move a minimum of one further level in the organisation or remain in role and develop into a respected senior specialist.
  • Customer centricity – Must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations.
  • Drive – – Fully focused on delivering high levels of customer service.
  • Personal impact – Perceived as an energetic individual by both the customer and the rest of the Hako organisation.
  • Tenacity – Will always strive to achieve goals irrespective of the perceived size and extent of obstacles.
  • Risk taker – Not afraid to take risks and challenge deeply embedded organisational beliefs.

Other

  • Display the Company’s Core Competencies and behaviours at all times – CP 002

 


Interested candidates should apply in writing to HR@Hako.co.uk

Hako Machines Ltd, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825600

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply


The above job description is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.
Customer Support Coordinator

Job Title: Customer Support Coordinator
Reporting to: Customer Support Manager
Direct reports: None

Job Purpose:

Primary function of this new role is for customers to have one point of contact for all their needs going forward and ensure customer satisfaction at all times. Each coordinator will be responsible for a designated region covering all aspects of Customer Service.

Nature and scope (including impact of decision-making):

  • The role will require the ability to deal across functions, from workshop floor personnel, Field Service Engineers through to, and including, Senior Managers, decision makers and main board directors within customer organisations and our own international organisation.
  • Decisions made in this role will have a significant impact on Hako’s professional standing.
  • Operates within agreed strategic plan and objectives with minimal day-to-day management input.

Responsibilities & Duties:

  • Promptly dealing and responding quickly to customer enquiries by telephone and email in adherence with the enquiry procedure. Act as secondary contact for all customers
  • Accurately processing customer orders in a timely manner on SAP from various sources (parts / machines / internal / external)
  • Coordinating the entire process from point of machine order through to delivery in line with customer’s delivery requirements, including liaising with procurement manager, workshop personnel and transport department and providing accurate and regular feedback to customers on the progress of their order.
  • Completing all administrative duties and support Sales team with all administrative requirements to ensure smooth running of all accounts. Assisting the team to improve their productivity and focus.
  • Ensure customer contact strategy is followed and maintained includes regular annual contact with customer following delivery.
  • To effectively and efficiently answer service and break down requests from customers, considering at all times the SLA agreements in place. To allocate service / breakdown workload to the external engineers in an efficient and timely manner, considering locations and engineer travel time. Identify to Line Manager, items that are likely to cause an overload of work and plan accordingly.
  • Process of service contracts in conjunction with machine orders. Active follow up of equipment sold without service contracts.
  • Ensure that estimates are turned around in a timely manner and chased with customers, actively seeking chargeable opportunities and ensuring their timely completion with engineers to achieve monthly financial targets.
  • To manage the life-cycle of service contracts on a monthly basis, work with customers to advise when current contracts are expiring and ultimately encourage them to renew. Actively promoting contracts to customers who do not currently have them.
  • To accurately process completed work through to invoice on a daily basis, and handle any customer queries relating to this invoicing in a timely manner with particular emphasis on revenue targets.
  • Be actively involved in any special projects concerning the sale and promotion of parts and consumables.
  • Create SAP reports as necessary for designated area. Forecasting revenue numbers across all revenue streams on a weekly basis.
  • Optimise selling potential by establishing contact and developing relationships with new and existing prospects via cold calling, email and marketing campaigns. Cross sell and upsell where appropriate to increase parts profitability.
  • Manage the entire process from point of order through to delivery including liaising with procurement supervisor. Maintain communication with customer providing updates on extended lead times and parts delivery.
  • Day to day management of outstanding orders and back orders, ensure customer is up to date with progress of their order.
  • Escalation of issues effecting fulfillment of orders to Line Manager.
  • Provide customers with official quotations and follow up all opportunities in a timely manner.
  • Act as front of house; providing a warm welcome to all individuals visiting Hako.
  • To operate at all times within the company’s policies and procedures at the highest professional and ethical standards whilst maintaining a positive and strong customer service culture.
  • Maintain a strong understanding of the market and its needs as well as Hako’s current and future technical and service developments and remain up-to-date with all competitor product and service developments.
  • To deal promptly with any customer complaints or problems escalating where required.
  • To ensure that the companies Health & Safety regulations are followed at all times.
  • Take responsibility for understanding and agreeing action plan for own development needs and ensure that you constantly display customer focus and reflect the culture.

Personal Profile

Essential (minimum requirements to be able to perform the job effectively/successfully)

Education & Training

  • Good Maths and English skills (min GCSE C or equivalent)

Skills & Experience

  • At least 3 years sales administration or customer service experience.
  • Excellent communication skills both verbal and written
  • Highly organised with experience of working to deadlines.

Desirable/Advantageous

Education & Training

  • Educated to minimum of ‘A’ level or equivalent

Skills & Experience

  • Working knowledge of CRM Systems
  • Good working knowledge of SAP
  • Professional Telephone Manner

Interpersonal & Behavioural Skills (To include core competencies)

  • Development potential – Has the potential to move a minimum of one further level in the organisation
  • Customer centricity – must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations;
  • Drive – fully focused on delivering, unwilling to accept missing “the numbers”, driven to provide excellent customer service as standard;
  • Personal impact – perceived as an energetic, trustworthy individual by both the customer and the rest of the Hako organisation;
  • Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles.
  • Risk taker – not afraid to take risks and challenge deeply embedded organisational beliefs.

Other

  • Display the Company’s Core Competencies and behaviours at all times – CP 002

 


Interested candidates should apply in writing to HR@Hako.co.uk

Hako Machines Ltd, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825600

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply


The above job description is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.
Municipal Sales Manager North West

Job Title: Municipal Sales Manager North West
Reporting to: UK Sales Director
Direct reports: None

Job Purpose:

We are looking to recruit an experienced Municipal Sales Manager for the North West region who will develop new business through the Municipal sector and manage existing customer relationships, with a view to securing new and renewed unit sales.

With a successful track record of sales, ideally solutions driven and with the ability to sell value over cost, you must be self-motivated, efficient and professional in your approach to capture new business and retain existing customers.

The products we sell are highly technical, retention of product knowledge and the ability to sell based on our quality and unique product benefits is key.

Nature and scope (including impact of decision-making):

  • Day-to-day responsibility for all sectors ie customers in the local authority sector mentioned above within your designated region
  • The role may require UK travel or regular nights away from home depending upon home location to your designated territory, time management and diary management at your discretion
  • Operates within agreed territory plan under minimal daily supervision
  • Decisions made in this role will have a significant impact on Hako’s professional standing within the defined customer base

Responsibilities & Duties:

  • To operate at the highest professional and ethical standards at all times
  • Creation and delivery of a contact strategy within local government and all contractors who supply or contract to the government sector
  • Take ownership for the co-ordination, completion and submission of all relevant tenders via our approved bid writer partner
  • Through the formulation of a personal strategic plan, identify all upcoming opportunities and ensure that wherever possible Hako is considered supplier of choice
  • Delivery of agreed annual revenue and margin targets
  • Maximise Hako’s potential revenue by ensuring all product (outdoor and indoor) and service options are considered within all potential sales
  • Ensure successful renewal when applicable to ensure Hako is seen as the supplier of choice
  • Maintain a strong knowledge of all Hako products and services
  • Maintain a strong knowledge of all competitor products and service offerings and all key benefits that distinguish Hako from those competitor products and services
  • You will schedule regular customer demonstrations which are fully supported by our demo team, but a willingness to get involved in driving and using our product is important
  • To develop an in-depth understanding of the designated territory and all likely current and future sales potential – detail opportunities on the fleet list and CRM System
  • Customer decision making processes can vary drastically, you will need to be able to adapt to selling to everybody from operational teams to high level management and Councilors
  • Formulate an annual plan and quarterly activity view as a benchmark for success
  • Forecast in a timely manner and as required by the business
  • Proactively identify and develop total solutions for currently unrecognized needs within the local customer base and market sectors
  • To operate at all times within the Company’s policies and procedures and to ensure that decision-making, both commercial and tactical, is made at the correct level
  • Ensure the full utilisation of all available sales tools and to comply with required reporting policies and procedures at all times
  • Take responsibility for understanding and agreeing action plan for own development needs
  • Offer leadership in developing customer focus for other non-customer facing colleagues

Personal Profile

Essential (minimum requirements to be able to perform the job effectively/successfully)

Education & Training

  • Good Maths and English skills (min ‘GCSE’ or equivalent)

Skills & Experience

  • At least 2 years’ selling experience, preferably in the Local Authority sector

Desirable/Advantageous

Education & Training

  • Educated to minimum of ‘A’ level or equivalent

Skills & Experience

  • Working knowledge of CRM Systems
  • Knowledge of core municipalities in the North West region

Interpersonal & Behavioural Skills (To include core competencies)

  • Has the potential to move a minimum of one further level in the organisation
  • Customer centricity – must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations
  • Drive – a new business ‘Hunter’ fully focused on delivering, unwilling to accept missing “The Numbers”
  • Personal impact – perceived as an energetic individual who will deliver, by both the customer and the rest of the Hako organisation
  • Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles. Is willing to take risks
  • Team player- will always act for the broader Hako customer team and take responsibilities that support colleagues and display behaviors that offer no direct benefit to oneself

Other

  • Display the Company’s Core Competencies and behaviours at all times – CP 002

Interested candidates should apply in writing to HR@Hako.co.uk

Hako Machines Ltd, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825600

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply


The above job description is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.
Field Service Engineer

Job Title: Field Service Engineer
Reporting to: Service Manager
Direct reports: None

Objective of the role:

To work as part of a Regional Service team to provide our customers with an excellent level of service which is technically competent and helps our customers to effectively maintain the performance of their equipment.

Responsibilities & Duties:

  • In line with our model visit, effectively represent the Hako brand in terms of appearance, conduct and communication.
  • To use technical competence to prevent equipment breakdown and where breakdowns occur, to minimise the impact upon customer operations.
  • To provide effective and technically competent breakdown and preventative maintenance services to products and systems at a variety of sites.
  • To identify and communicate to our customers, solutions to problems they encounter with the performance of their equipment. Such solutions to include but not be limited to new product sales, repairs or hire solutions.
  • To identify changes to individual customer contracts in terms of equipment covered, customer contact information and site requirements and feedback of such information to the service team in Crick.
  • To ensure that any customer reports are completed professionally, and clearly articulate the outcome and recommendations of any visit.
  • To maintain accurate records (which may be paper-based or electronic) so that the business may determine contract profitability and engineer productivity. Ensure customer authorisation is obtained for all work carried out to prevent invoice queries.
  • To be responsible for the accurate management of spare parts stock to ensure a high level of first time fix.
  • Audit van stock on a monthly basis – follow the returns process for stock returned to Crick.
  • To accurately administer Chargeable repairs in-line with business requirements Including request for PO’s and work authorisation.
  • To accurately operate and complete details in the Service Management system, where possible this should be in real time unless limited by connection or safety.
  • To ensure that all stock, company equipment and tools are kept clean safe and secure and maintained to high standard.
  • To maximise the time spent on productive work either travelling to or working on customer sites.
  • To undertake and attend training courses necessary to develop and maintain competence to undertake the role.
  • To ensure accurate and timely administrative care is taken when completing time sheets.
  • When necessary, be available to undertake work in overtime in-line with the requirements of the business and our customers.
  • As the business demands, be available to work out of normal area for periods of time.
  • To observe and comply with all company policies and appendices within the Contract of Employment.
  • Take responsibility for understanding and agreeing action plan for own development needs.
  • Ensure that you constantly display customer focus and reflect the culture ‘Hako UK – winning as one team’Any other duties deemed appropriate within the scope of the role and in-line with skills and experience.
  • Provide customer with advice to ensure they are maximizing the potential of their machines.
  • Provide pricing information (direct or via office) for Consumables, chemical or service contracts.
  • In discussion with customer ascertain further Hako opportunities and pass lead to CST for process.

 

General Comments:

This is a field-based role, while the individual is part of a team they will normally be working alone at customer sites in the region for 5 days of a week. Support is available from Line Manager, Master Technicians and our Technical Training Team.

Personal Profile

Essential (minimum requirements to be able to perform the job effectively/successfully)

Education

  • Good Maths and English skills (min O’Level/GCSE Grade C or equivalent)

Skills & Experience

  • At least 5 years engineering experience within a service environment
  • At least 3 years experience of customer service, with a technical support focus.

Interpersonal & Behavioural Skills – (To include core competencies)

  • Development potential – will either have the potential to move a minimum of one further level in the organisation or remain in role and develop into a respected senior specialist.
  • Customer Centric – must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations;
  • Drive – fully focused on delivering high levels of customer service.
  • Personal impact – perceived as energetic individual by both the customer and the rest of the Hako organisation;
  • Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles.
  • Risk taker – not afraid to take risks and challenge deeply embedded organisational beliefs.

Desirable/Advantageous

Education

  • Educated to degree level or equivalent;

Skills & Experience

  • Good working knowledge of Microsoft Office and be computer literate.
  • Substantial customer relationship management experience.

Other

  • Display the Company’s Core Competencies and behaviours at all times – CP 002

Interested candidates should apply in writing to HR@Hako.co.uk

Hako Machines Ltd, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825600

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply


The above job description is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.

 

 

Hako careers benefits infograpgic

At Hako we pride ourselves on being a great organisation to work for. We want you to be part of our team’s long term vision and success.
We believe that success can only come from a high performance culture, with everyone pulling in the same direction and buying into the same values. We expect a lot from you: in return, you can expect a lot from us. We offer a generous benefits package that rewards dedication and hardwork.

  • 4-week induction programme to help you settle in
  • 25 days holiday allowance + plus a ‘birthday holiday’*
  • Hako Group Personal Pension Scheme
  • Everyday Healthcare Paycare – claim money back for a range of everyday healthcare costs, including: Dentist (Private or NHS), Opticians, Chiropody, Health Screening and more.**
  • Long service awards from 5 years’ service at milestones
  • Introduction incentive if you introduce a new starter to Hako
  • In-house and external training. Hako encourage you to seek out relevant training courses from HR, technical, procurement to marketing and leadership courses).
  • Health and wellbeing programme including free flu vaccine

*(extra day can be taken within 7 days of your birthday

**after you pass your 6 months’ probation

 

If this sounds like the kind of place you want to work, take a look at our current vacancies!