Service and Maintenance Contracts
Hako offers two levels of service and maintenance contracts, that provide you with peace of mind by ensuring that your equipment is always working at its maximum. Our two packages; Advantage and Advantage Plus, both provide you with planned maintenance service visits that are in line with the manufacturer’s recommended schedule. PAT testing is also carried out where applicable following a service visit. Contracts are based on predicted usage per annum, each visit includes a full machine safety inspection.
Our flexible service plans focus on regular preventative maintenance, as not only does this improve the effectiveness of your cleaning machines it also reduces the chances of costly emergency breakdowns.
As a part of the Advantage service contract package, you will gain access to routine preventative maintenance in line with the recommended schedule for your machines in relation to their annual site usage. This will include a full machinery safety inspection, a lubrication service, and PAT testing where applicable. This service programme is based on a 48 hour technical response time and includes reduced labour rates and call out charges.
This service package gives you access to everything included within the Advantage package with the added benefit of same-day technical response for calls logged before 10am. Additional discounts to parts and labour are also included along with access to our Technical triage line for any concerns you may have.
In addition to the core service packages that we offer, there are also a number of add-on packages that you can access should you require them, which will provide you with added peace of mind that your cleaning machine is in excellent working condition.
This provides you with the replacement of appropriate consumables such as squeegees, drain and suction hoses, castors, suction box skirts, wear plates, hopper deflectors, side skirts and belts at pre-determined intervals based on predicted usage.
Replacement of traction batteries on Sweepmaster and Scrubmaster models as well as the checking of the charger and associated power cables free of charge.
A combination of Advantages 1 and 2, offering you service consumables for your machines as well as traction batteries for Sweepmaster and Scrubmaster models and checks of chargers and associated power cables.
This package allows you to choose what you need. We will work with you to develop a service and maintenance programme that is tailored to your specific requirements. This will allow you to keep your equipment running to its full potential whilst also budgeting accurately.
Looking for a Service Contract that gives you the Advantage?
Whatever your needs we can help you to create a cleaning machine service plan to suit you. If you are interested in finding out more and discussing what our service and maintenance contracts can do for you, then contact us today via our enquiry page or give us a call on 01788 825600 and we will be happy to discuss our service plans and any questions you may have.