Mobile Service System
Hako prides itself on providing a high performing total solution and, with 70 per cent of its resource dedicated to service provision, strives to ensure customers have peace of mind when it comes to keeping the machines in excellent working order. And nothing is more reliable than Hako's new unique and innovative service management tool, the Mobile Service System (MSS).
The bespoke MMS ensures absolute efficiency and transparency for both its customers and service engineers offering shared benefits such as quick response times, automatic workflow tracking so no job is delayed or overlooked and the highest possible first fix levels. The use of electronic data allows for far easier and faster internal analysis and further product development.
The bespoke MMS ensures absolute efficiency and transparency for both its customers and service engineers offering shared benefits such as quick response times, automatic workflow tracking so no job is delayed or overlooked and the highest possible first fix levels. The use of electronic data allows for far easier and faster internal analysis and further product development.
- Bespoke system specifically designed for Hako and SAP
- Five years from design to implementation
There are six stages within the automatic traceable workflow – from the first service call to job completion. Engineer van tracking ensures optimum efficiency when deploying Hako engineers as it enables them to reach customers even quicker than before.