|Job Title:||Workshop Supervisor|
|Reporting to:||Aftersales Manager|
To lead the workshop engineer team, assigning jobs and tasks to engineers to ensure productivity and efficiency and therefore the smooth operation of the workshop. Reporting to the Aftersales Manager and responsible for all workshop activities including new build, refurb and repairs. Also responsible for the maintenance and testing of all workshop machinery, in line with current Health and Safety legislation.
|Nature and scope (including impact of decision-making):
Day-to-day responsibility for all workshop engineers.
This role will require the ability to deal across functions, from the workshop floor personnel through to Customer Service Co-ordinators and members of the Senior Management Team.
This role includes team management and hands-on workshop duties.
Decisions made in this role will have a significant impact on Hako Machines Ltd professional standing within the defined customer base.
|RESPONSIBILITIES & DUTIES:
Maintain responsibility for ensuring a process is followed for all equipment leaving Hako head office, for customer delivery. Equipment should be inspected for technical inaccuracies and ascetics considering at all times our customer impact. All Machines must have a PDI Form.
Progress orders through to delivery stage, planning of Engineer schedule to meet planned delivery dates. Provide daily direction to the workshop operations by updating the board and assigning tasks to engineers as necessary, following up to ensure work is undertaken in a cost effective and efficient manner.
Provide up-dates to Customer Service Co-ordinators on the progress of their orders as well as estimate delivery dates so they may to arrange external transport.
Co-ordinate and manage leave requests (holiday / sickness) and identify items that are likely to cause an overload of work and in conjunction with the Aftersales Manager/management Team, plan accordingly.
Responsible for proof reading orders before updating the board, checking for in accuracies and potential stocking issues. Highlighting any issues to the Customer Service Co-ordinators.
Maintain a strong knowledge of all Hako products and services, past and present, in order to provide technical specification advice to the sales team as required.
Be responsible for ensuring that a clean, tidy and safe working environment is maintained; In order to ensure high standards of quality and housekeeping throughout the Workshop. Responsible for locking / unlocking the workshop area and front gates in the mornings and evenings.
Responsible for monitoring and managing all Health and Safety requirements in the workshop and surrounding areas. Including vehicles / trailers assigned to the workshop.
Responsible for the production, management and physical stock count of hire machines and refurb stock, including accessories maintaining all underlying paperwork and updates via SAP.
Responsible for ensuring the Workshop Engineers undertake bi-weekly reviews of their stock rooms ensuring they are up to date and accurate.
Responsible for ensuring that technical training and development of internal engineers is undertaken as required.
To promptly report all minor, major or unusual defects on company products, especially new models or modified products.
To know and understand how to use: Hako Spare Parts Manuals, Hako Service Bulletins, Hako Data Books.
To maintain all company tools, manuals and company supplied equipment in a satisfactory condition.
To accurately complete and submit worksheets and all other required documentation in a timely manner.
To report to your manager any incidence of machine abuse by customers, whether hired or purchased.
To undertake projects as required by your manager from time to time.
To ensure that the Company’s Safety Regulations are followed at all times.
To operate at the highest professional and ethical standards at all times;
To operate at all times within the Company’s policies and procedures;
To promote and ensure a professional company image is maintained at all times;
Take responsibility for understanding and agreeing action plan for own development needs;
(minimum requirements to be able to perform the job effectively/successfully)
|Education & Training||Good Maths and English skills (min ‘O’ level or equivalent)||Educated to minimum of ‘A’ level or equivalent;|
|Skills & Experience||Excellent communication skills both verbal & written
Highly organised with experience of working to fixed time critical deadlines
At least 5 years engineering experience within a workshop environment
|Good working knowledge of MS Office suite of programmes
Good working knowledge of SAP
|Interpersonal & Behavioural Skills
(To include core competencies)
|Development potential – will either have the potential to move a minimum of one further level in the organisation or remain in role and develop into a respected senior specialist.
Customer centricity – must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations;
Drive – fully focused on delivering high levels of customer service.
Personal impact – perceived as energetic individual by both the customer and the rest of the Hako organisation;
Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles.
Risk taker – not afraid to take risks and challenge deeply embedded organisational beliefs.
Display the Company’s Core Competencies and behaviours at all times – CP 002
The above is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.