Contact us

Sales: 01788 825600

Customer Support: 01788 825602

Parts: 01788 825606

enquiries@hako.co.uk

Hako Machines Ltd Eldon Close, Crick, Northampton, Northants, NN6 7UD

Careers

Regional Sales Manager – South - (Salary: competitive) view

Job title: Regional Sales Manager – South
Reporting to:
Sales and Marketing Director
Direct reports:
4-6 (Sales)

Job Purpose: The day-to-day management of the regionally based end-user sales team to ensure that all revenue and margin targets are delivered and all sales and growth opportunities are maximised

Nature and scope (including impact of decision-making):

  • Total responsibility and ownership of the day-to-day management of the Area Sales Executives, their performance, their development and all such related issues such as reporting and discipline.
  • Minimum revenue responsibility of £4m (subject to change)
  • The role may require extensive UK travel or regular nights away from home.
  • Operates within agreed strategic plan and objectives with minimal day-to-day management input.
  • This role will require the ability to deal across functions, from shop floor personnel through to and including, main board of directors of major customers and our own internal organisation.
  • Decisions made in this role will have a direct impact, both positive and negative on the profitability of the UK organisation

Key responsibilities:

  • To operate at the highest professional and ethical standards at all times;
  • Ensure the regional sales team are operating to the highest professional and ethical standards at all times.
  • Delivery of agreed annual revenue and margin targets via team
  • Delivery of agreed annual revenue and margin targets from specified dealers.
  • Setting and agreeing of annual revenue targets for the Regional Sales team with the Sales and Marketing Director.
  • Ensure that their team is kept up-to-date with developments both internal and external
  • Development of an annual sales plan for each Area Sales Executive.
  • To ensure the required level of support is being given to strategic and key accounts locally by the ASE.
  • To develop and in-depth understanding of and a relationship with the major customers in specified region
  • Develop a total solutions selling approach to selling Hako products and services within the regional sales team.
  • Ensure that on-going development of team members through coaching, constructive feedback, and identifying ongoing development/training needs
  • Full and constant use of CRM system to monitor activity, performance and forecasting – feeding back to Sales and Marketing Director
  • Stay up-to-date with all market/competitor and industry developments and ensure that the senior management team are briefed on their likely impact.
  • Undertake any necessary actions to facilitate the smooth day-to-day running of the sales team such as timely reporting, performance management and discipline as required.
  • Undertake bi-monthly appraisals as required under any corporate scheme
  • Take responsibility for understanding and agreeing action plan for own development needs.
  • Maximise Hako UK’s potential revenue by ensuring all product and service options are considered by the regional team.

Personal Profile:

 

  Essential

(minimum requirements to be able to perform the job effectively/successfully)

Desirable/Advantageous

 

Education & Training

 

· Educated to minimum of ‘A’ Level or equivalent. · Probably educated to degree level or equivalent.
Skills & Experience

 

· Will have at least 3 years experience of managing regionally based on field sales teams in a high pressure, highly accountable environment. Sector is not critical but will probably be from a major capital goods, fmcg or related industry.

 

· Good working knowledge of MS Office suite of programmes

· Working knowledge of a CRM System

Interpersonal & Behavioural Skills

(To include core competencies)

· Customer centricity – must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations;

· Drive – fully focused on delivering, unwilling to accept missing “the numbers”;

· Personal impact – perceived as an energetic individual who will deliver, by both the customer and the rest of the Hako organisation;

· Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles.   Is willing to take risks.

Other:

  • Has the potential to move a minimum of one further level in the organisation;
  • Display the Company’s Core Competencies and behaviours at all times – CP 002
    The above is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.
Customer Support Coordinator - (Salary: Competitive ) view

Reporting to: Customer Support Director

Job Purpose: Primary function of this new role is for customers to have one point of contact for all their needs going forward and ensure customer satisfaction at all times. Each coordinator will be responsible for a designated region covering all aspects of Customer Service.

Nature and scope (including impact of decision-making):
• The role will require the ability to deal across functions, from workshop floor personnel, Field Service Engineers through to, and including, Senior Managers, decision makers and main board directors within customer organisations and our own international organisation.
• Decisions made in this role will have a significant impact on Hako’s professional standing
• Operates within agreed strategic plan and objectives with minimal day-to-day management input

Key Responsibilities

  • Promptly dealing and responding quickly to customer enquiries by telephone and email in adherence with the enquiry procedure.       Act as secondary contact for all customers
  • Accurately processing customer orders in a timely manner on SAP from various sources (parts / machines / internal / external)
  • Coordinating the entire process from point of machine order through to delivery in line with customer’s delivery requirements, including liaising with procurement manager, workshop personnel and transport department and providing accurate and regular feedback to customers on the progress of their order.
  • Completing all administrative duties and support Sales team with all administrative requirements to ensure smooth running of all accounts. Assisting the team to improve their productivity and focus.
  •  Ensure customer contact strategy is followed and maintained, includes regular annual contact with customers following delivery.
  • To effectively and efficiently answer service and break down requests from customers, considering at all times the SLA agreements in place. To allocate service / breakdown workload to the external engineers in an efficient and timely manner, considering locations and engineer travel time. Identify to Line Manager, items that are likely to cause an overload of work and plan accordingly.
  • Process of service contracts in conjunction with machine orders. Active follow up of equipment sold without service contracts.
  • Ensure that estimates are turned around in a timely manner and chased with customers, actively seeking chargeable opportunities and ensuring their timely completion with engineers to achieve monthly financial targets
  • To manage the lifecycle of service contracts on a monthly basis, work with customers to advise when current contracts are expiring and ultimately encourage them to renew. Actively promoting contracts to customers who do not currently have them.
  • To accurately process completed work through to invoice on a daily basis, and handle any customer queries relating to this invoicing in a timely manner with particular emphasis on revenue targets
  • Be actively involved in any special projects concerning the sale and promotion of parts and consumables
  • Create SAP reports as necessary for designated area. Forecasting revenue numbers across all revenue streams on a weekly basis
  • Optimise selling potential by establishing contact and developing relationships with new and existing prospects via cold calling, email and marketing campaigns. Cross sell and upsell where appropriate to increase parts profitability
  • Manage the entire process from point of order through to delivery including liaising with procurement supervisor. Maintain communication with customer providing updates on extended lead times and parts delivery.
  • Day to day management of outstanding orders and back orders, ensure customer is up to date with progress of their order.
  • Act as front of house; providing a warm welcome to all individuals visiting Hako
  • Provide customers with official quotations and follow up all opportunities in a timely manner.
  • Escalation of issues effecting fulfilment of orders to Line Manager.
  • To operate at all times within the company’s policies and procedures at the highest professional and ethical standards whilst maintaining a positive and strong customer service culture.
  • Maintain a strong understanding of the market and its needs as well as Hako’s current and future technical and service developments and remain up-to-date with all competitor product and service developments.
  • To ensure that the companies Health & Safety regulations are followed at all times.
  • To deal promptly with any customer complaints or problems escalating where required.
  • Take responsibility for understanding and agreeing action plan for own development needs and ensure that you constantly display customer focus and reflect the culture.

Personal Profile

 

  Essential

(Minimum requirements to be able to perform the job effectively/successfully)

Desirable/Advantageous

 

Education & Training

 

· Good Maths and English skills (min GCSE or equivalent)

 

· Educated to a minimum of ‘A’ Level or equivalent
Skills & Experience

 

·  At least 3 years sales administration or customer service experience.

· Excellent communication skills both verbal and written

· Highly organised with experience of working to deadlines.

· Working knowledge of CRM Systems

· Good working knowledge of SAP

· Professional Telephone Manner

 

Interpersonal & Behavioural Skills

(To include core competencies)

 

 

 

 

 

 

 

 

 

 

 

·         Development potential – Has the potential to move a minimum of one further level in the organisation

 

·         Customer centricity – must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations;

 

·         Drive – fully focused on delivering, unwilling to accept missing “the numbers”, driven to provide excellent customer service as standard;

 

·         Personal impact – perceived as an energetic, trustworthy individual by both the customer and the rest of the Hako organisation;

 

·         Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles.

 

·         Risk taker – not afraid to take risks and challenge deeply embedded organisational beliefs.

Other  

· Display the Company’s Core Competencies and behaviours at all times – CP 002

The above is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.
Area Sales Executive – Northern Home Counties & West Midlands - (Salary: Competitive ) view

Reporting to: Regional Sales Manager

Nature and Scope (including impact on decision making):
• Day to day responsibility for all direct customers within designated region and the servicing of end-user sites for key and strategic accounts as defined by the UK Sales Director
• Minimum revenue responsibility of £700,000.00 (subject to annual revision)
• The role may require extensive UK travel or regular nights away from home
• This role will require the ability to deal across functions, from shop floor personnel through to senior management and decisions makers within the customer organisation
• Decisions made in this role will have a significant impact on the Hako’s professional standing within the defined customer base

Key responsibilities:
• To operate at the highest professional and ethical standards at all times;
• Delivery of agreed annual revenue and margin targets;
• The setting and agreeing of annual revenue targets with the UK Sales Director
• Maximise Hako’s potential revenue by ensuring all product and service options are considered.
• Maintain a strong knowledge of all Hako products and services;
• Maintain a strong knowledge of all competitor products and service offerings and all key benefits that distinguish Hako from those competitor products and services;
• To give professional on site support to the key and strategic accounts as requested
• To develop an in- depth understanding of the designated territory and all likely current and future sales potential;
• Proactively identify and develop total solutions for currently unrecognised needs within the local customer base and market sectors
• Stay Up to date with local market/ competitor and industry developments and ensure that the senior management team are briefed on their likely impact
• To operate at all times within the Companies policies and procedures and to ensure that decision-making, both commercial and tactical, is made at the correct level;
• Ensure the full utilisation of all available sales tools and comply with required reporting policies and procedures at all times;
• Take responsibility for understanding and agreeing action plan for own development needs
• Offer leadership in developing customer focus for other non-customer facing colleagues.

 Essential Desirable/ Advantageous
Education & Training• Good Maths and English Skills (min 'O' level or equivalent)
• Technical experience
• Educated to degree level or equivalent
Skills & Experience • At least 2 years selling experience, preferably in a FMCG or Manufacturing environment• Good working knowledge of Microsoft Office
• Competent with CRM systems
Interpersonal & Behavioural Skills • Development Potential will either have the potential to move a minimum of one further level in the organisation
• Customer centricity - must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers' expectations;
• Drive - fully focused on delivering, unwilling to accept missing "the numbers";
• Personal impact- perceived as energetic individual by both the customer and the rest of the Hako organisation
• Tenacity- will always strive to achieve goals irrespective of the perceived size and extent of the obstacles
• Risk taker- not afraid to take risks and challenge deeply embedded organisational beliefs
OtherDisplay the companies core competencies and behaviours at all times.

If you are interested in this role, please send CV and cover letter to humanresources@hako.co.uk

Purchasing/ SAP Administrator - (Salary: Competitive ) view

Reporting to: Stock & Procurement Supervisor

Nature and scope of the role:
– Decisions made in this role will have a significant impact, both positive and negative on the profitability of the UK Organisation
– Operates within agreed strategic plan and objectives with minimal day-to-day management input
– Excellent administrative skills will be required to complete tasks and processes within month end/ year end targets
– This role will require the ability to deal across functions, from shop floor personnel through to, and including, main board of directors and major customers and our own internal organisation

Key Responsibilities:
– Attend training to develop relevant skills and knowledge
– Contribute to team effort by accomplishing related results as needed
– To update daily parts / machine delivery dates and lead times via SAP to enable CS Team to provide correct data to customers/ ASE’s / Engineers
– Day to day management of purchase orders and deliveries including raising orders and chasing deliveries
– Day to day management and update teams on back order status- keeping relevant personnel updated and chasing suppliers
– To always seek cost effective delivery methods, considering customer demands vs costs
– To support the Stock and Procurement Manager in undertaking supplier reviews to ensure competitive rates of goods
– To ensure that all SLA commitments, both internal and external are met.
– Escalation of issues arising effecting fulfilment of delivery guarantees to the Stock and Procurement Manager
– In conjunction with the Stock and Procurement Manager to ensure that all records and system updates are maintained and promptly updated
– Run weekly SAP/ Stock reports as required by Manager
– Manage stock of refurb/ used machines, including return process and booking into stock. Issue weekly availability list to ASE’s in conjunction with Workshop
– Tax and register all Citymasters prior to arrival to allow prompt delivery
– Responsible for creating fixed assets at the request of the Demonstration Manager and issuing the ASE’s team with a weekly list of demo stock available to sell with accurate cost price
– Be actively involved in any special projects concerning the procurement, sale and promotion of parts and consumables
– To assist and cover stock and procurement/ warehouse members for holiday, sickness and through busy periods
– Provide support with Engineer/ Customer returns during particular busy periods. Ensuring processing is undertaken in a timely manner.
– Take responsibility for understanding and agreeing action plan for own development needs
– To operate at the highest professional and ethical standards at all times
– Ensuring that you constantly display customer focus and reflect the culture “Hako UK- winning as one team”.

 Essential Desirable/ Advantageous
Education & Training• Good Maths and English Skills (min 'O' level or equivalent)
• Technical experience
• Educated to degree level or equivalent
Skills & Experience • Good working knowledge of MS Office programmes
• At least 3 years experience within a parts supply environment, with a technical parts interpretation and focus
• Excellent communication skills
• Sales coordination /Sales experience
• Good working knowledge of SAP
• Experience of managing customer relationships
Interpersonal & Behavioural Skills • Development Potential will either have the potential to move a minimum of one further level in the organisation or remain role and develop into a respected senior specialist
• Customer centricity - must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers' expectations;
• Drive - fully focused on delivering, unwilling to accept missing "the numbers";
• Personal impact- perceived as energetic individual by both the customer and the rest of the Hako organisation
• Tenacity- will always strive to achieve goals irrespective of the perceived size and extent of the obstacles
• Risk taker- not afraid to take risks and challenge deeply embedded organisational beliefs
OtherDisplay the companies core competencies and behaviours at all times.

 

If you would like to apply for this role, please email CV and cover letter to: humanresources@hako.co.uk

Mobile Service Engineer – North London - (Salary: Competitive) view

Hako Machines Ltd are Europe’s leading manufacturer of industrial floor cleaning and grounds/winter maintenance equipment. We’re recruiting for the position of Mobile Service Engineer located in North London.

If you are passionate about delivering first class customer service, are tenacious and focussed on finding solutions, then Hako Machines is for you. The role is rewarding and varied and you will be part of a brilliant, supportive national team, if this sounds like you, then please get in contact as we would love you to join us!

The successful candidates will be required to have a good knowledge/previous experience of servicing and maintaining a range of petrol / LPG, diesel and/or electrical equipment and would be ideally trained to City and Guilds standards with ideally, previous experience in the cleaning equipment or similarly related industry.

A full clean driving licence is desired.

Benefits include a competitive salary, full in house product training upon commencement of employment, development plan, use of a company vehicle, fuel card, perk box, company performance bonus, pension plan and 25 days holiday – plus your birthday off and a great work life balance.

Interested candidates should apply in writing to humanresources@hako.co.uk

Applications Close: 11/08/2017

Hako Machines Limited, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825608.

www.hako.co.uk

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply