Contact us

Sales: 01788 825600

Customer Support: 01788 825602

Parts: 01788 825606

enquiries@hako.co.uk

Hako Machines Ltd Eldon Close, Crick, Northampton, Northants, NN6 7UD

Careers

Workshop Supervisor - (Salary: Competitive ) view
Job Title: Workshop Supervisor
Reporting to:  Aftersales Manager
Direct reports: 3/4
Job Purpose:

To lead the workshop engineer team, assigning jobs and tasks to engineers to ensure productivity and efficiency and therefore the smooth operation of the workshop. Reporting to the Aftersales Manager and responsible for all workshop activities including new build, refurb and repairs. Also responsible for the maintenance and testing of all workshop machinery, in line with current Health and Safety legislation.

Nature and scope (including impact of decision-making):

Day-to-day responsibility for all workshop engineers.

This role will require the ability to deal across functions, from the workshop floor personnel through to Customer Service Co-ordinators and members of the Senior Management Team.

This role includes team management and hands-on workshop duties. 

Decisions made in this role will have a significant impact on Hako Machines Ltd professional standing within the defined customer base.

RESPONSIBILITIES & DUTIES:

Maintain responsibility for ensuring a process is followed for all equipment leaving Hako head office, for customer delivery.  Equipment should be inspected for technical inaccuracies and ascetics considering at all times our customer impact.  All Machines must have a PDI Form. 

Progress orders through to delivery stage, planning of Engineer schedule to meet planned delivery dates.  Provide daily direction to the workshop operations by updating the board and assigning tasks to engineers as necessary, following up to ensure work is undertaken in a cost effective and efficient manner.  

Provide up-dates to Customer Service Co-ordinators on the progress of their orders as well as estimate delivery dates so they may to arrange external transport.

Co-ordinate and manage leave requests (holiday / sickness) and identify items that are likely to cause an overload of work and in conjunction with the Aftersales Manager/management Team, plan accordingly. 

Responsible for proof reading orders before updating the board, checking for in accuracies and potential stocking issues.  Highlighting any issues to the Customer Service Co-ordinators.

Maintain a strong knowledge of all Hako products and services, past and present, in order to provide technical specification advice to the sales team as required.  

Be responsible for ensuring that a clean, tidy and safe working environment is maintained; In order to ensure high standards of quality and housekeeping throughout the Workshop. Responsible for locking / unlocking the workshop area and front gates in the mornings and evenings. 

Responsible for monitoring and managing all Health and Safety requirements in the workshop and surrounding areas.  Including vehicles / trailers assigned to the workshop.  

Responsible for the production, management and physical stock count of hire machines and refurb stock, including accessories maintaining all underlying paperwork and updates via SAP.  

Responsible for ensuring the Workshop Engineers undertake bi-weekly reviews of their stock rooms ensuring they are up to date and accurate. 

Responsible for ensuring that technical training and development of internal engineers is undertaken as required. 

To promptly report all minor, major or unusual defects on company products, especially new models or modified products.

To know and understand how to use: Hako Spare Parts Manuals, Hako Service Bulletins, Hako Data Books.

To maintain all company tools, manuals and company supplied equipment in a satisfactory condition.

To accurately complete and submit worksheets and all other required documentation in a timely manner.

To report to your manager any incidence of machine abuse by customers, whether hired or purchased.

To undertake projects as required by your manager from time to time.

To ensure that the Company’s Safety Regulations are followed at all times.

To operate at the highest professional and ethical standards at all times;

To operate at all times within the Company’s policies and procedures;

To promote and ensure a professional company image is maintained at all times;

Take responsibility for understanding and agreeing action plan for own development needs;

Personal Profile
Essential

(minimum requirements to be able to perform the job effectively/successfully)

Desirable/Advantageous
Education & Training Good Maths and English skills (min ‘O’ level or equivalent)  Educated to minimum of ‘A’ level or equivalent;
Skills & Experience Excellent communication skills both verbal & written

Highly organised with experience of working to fixed time critical deadlines

At least 5 years engineering experience within a workshop environment 

Good working knowledge of MS Office suite of programmes

Good working knowledge of SAP

Interpersonal & Behavioural Skills

(To include core competencies)

Development potential – will either have the potential to move a minimum of one further level in the organisation or remain in role and develop into a respected senior specialist.

Customer centricity – must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations;

Drive – fully focused on delivering high levels of customer service. 

Personal impact – perceived as energetic individual by both the customer and the rest of the Hako organisation;

Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles.  

Risk taker – not afraid to take risks and challenge deeply embedded organisational beliefs.

Other

Display the Company’s Core Competencies and behaviours at all times – CP 002

The above is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.

Area Sales Executive – South West / West Midlands - (Salary: Competitive ) view

Reporting to: Regional Sales Manager

Nature and Scope (including impact on decision making):
• Day to day responsibility for all direct customers within designated region and the servicing of end-user sites for key and strategic accounts as defined by the UK Sales Director
• Minimum revenue responsibility of £700,000.00 (subject to annual revision)
• The role may require extensive UK travel or regular nights away from home
• This role will require the ability to deal across functions, from shop floor personnel through to senior management and decisions makers within the customer organisation
• Decisions made in this role will have a significant impact on the Hako’s professional standing within the defined customer base

Key responsibilities:
• To operate at the highest professional and ethical standards at all times;
• Delivery of agreed annual revenue and margin targets;
• The setting and agreeing of annual revenue targets with the UK Sales Director
• Maximise Hako’s potential revenue by ensuring all product and service options are considered.
• Maintain a strong knowledge of all Hako products and services;
• Maintain a strong knowledge of all competitor products and service offerings and all key benefits that distinguish Hako from those competitor products and services;
• To give professional on site support to the key and strategic accounts as requested
• To develop an in- depth understanding of the designated territory and all likely current and future sales potential;
• Proactively identify and develop total solutions for currently unrecognised needs within the local customer base and market sectors
• Stay Up to date with local market/ competitor and industry developments and ensure that the senior management team are briefed on their likely impact
• To operate at all times within the Companies policies and procedures and to ensure that decision-making, both commercial and tactical, is made at the correct level;
• Ensure the full utilisation of all available sales tools and comply with required reporting policies and procedures at all times;
• Take responsibility for understanding and agreeing action plan for own development needs
• Offer leadership in developing customer focus for other non-customer facing colleagues.

 Essential Desirable/ Advantageous
Education & Training• Good Maths and English Skills (min 'O' level or equivalent)
• Technical experience
• Educated to degree level or equivalent
Skills & Experience • At least 2 years selling experience, preferably in a FMCG or Manufacturing environment• Good working knowledge of Microsoft Office
• Competent with CRM systems
Interpersonal & Behavioural Skills • Development Potential will either have the potential to move a minimum of one further level in the organisation
• Customer centricity - must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers' expectations;
• Drive - fully focused on delivering, unwilling to accept missing "the numbers";
• Personal impact- perceived as energetic individual by both the customer and the rest of the Hako organisation
• Tenacity- will always strive to achieve goals irrespective of the perceived size and extent of the obstacles
• Risk taker- not afraid to take risks and challenge deeply embedded organisational beliefs
OtherDisplay the companies core competencies and behaviours at all times.

If you are interested in this role, please send CV and cover letter to humanresources@hako.co.uk

Mobile Service Engineer – North London - (Salary: Competitive) view

Hako Machines Ltd are Europe’s leading manufacturer of industrial floor cleaning and grounds/winter maintenance equipment. We’re recruiting for the position of Mobile Service Engineer located in North London.

If you are passionate about delivering first class customer service, are tenacious and focussed on finding solutions, then Hako Machines is for you. The role is rewarding and varied and you will be part of a brilliant, supportive national team, if this sounds like you, then please get in contact as we would love you to join us!

The successful candidates will be required to have a good knowledge/previous experience of servicing and maintaining a range of petrol / LPG, diesel and/or electrical equipment and would be ideally trained to City and Guilds standards with ideally, previous experience in the cleaning equipment or similarly related industry.

A full clean driving licence is desired.

Benefits include a competitive salary, full in house product training upon commencement of employment, development plan, use of a company vehicle, fuel card, perk box, company performance bonus, pension plan and 25 days holiday – plus your birthday off and a great work life balance.

Interested candidates should apply in writing to humanresources@hako.co.uk

Applications Close: 11/08/2017

Hako Machines Limited, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825608.

www.hako.co.uk

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply