Contact us

Sales: 01788 825600

Customer Support: 01788 825602

Parts: 01788 825606

enquiries@hako.co.uk

Hako Machines Ltd Eldon Close, Crick, Northampton, Northants, NN6 7UD

Careers

Workshop engineer - (Salary: Competitive ) view

Reporting to: Workshop Manager
Direct reports:
None

Job Purpose: To Maintain, repair, service and modify the company’s current product range. Assisting in the smooth operation of the workshop. Responsible for completing all paperwork in a timely manner. Equipment should be inspected for technical inaccuracies and ascetics considering at all times our customer impact. Ensure All Machines must have a PDI Form upon completion. Responsible for testing all workshop machinery in line with current Health and Safety guidelines.

Responsibilities & duties:

  • To service, maintain, overhaul, fault-find and rectify faults on the company’s products within the limits of training.
  • To refurbish/restore used or hire machines to a high standard for resale, including assessing defects (mechanical and aesthetic), ordering parts and carrying out the necessary repairs in a cost effective manner.
  • To diagnose and calibrate the machines using the supplied diagnostic equipment, (training and support will be provided).
  • To know the company’s past and present product range.
  • To promptly report all minor, major or unusual defects on company products, especially new models or modified products.
  • To know and understand how to use: Hako Spare Parts Manuals, Hako Service Bulletins, Hako Data Books.
  • To maintain company tools, manuals or unusual defects on company products, especially new models or modified products.
  • To practice good housekeeping at all times.
  • To accurately complete and submit worksheets and all other required documentation in a timely manner.
  • To approach your manager whenever help or advice is required.
  • To report to your manager any incidence of machine abuse by customers, whether hired or purchased.
  • To maintain a clean, tidy and safe working environment.
  • To deal promptly with customer enquiries, complaints or problems, referring to higher authority anything which cannot be handled by the job holder.
  • To undertake projects as required by your manager from time to time.
  • To ensure that the Company’s Safety Regulations are followed at all times.
  • To operate at the highest professional and ethical standards at all times.
  • To operate at all times within the Company’s policies and procedures.
  • At all times to promote a professional company image.
  • To develop good customer relations by always conveying a fair, courteous, ethical and reasonable attitude.
  • You may be occasionally required to work overtime. You will normally be given notice, however it would be beneficial to be able to accept overtime at short notice, during peak periods.

Applicable to all Job Descriptions:

This Job Description covers the main objectives, authorities and responsibilities of this position at present. Where necessary changes may be made from time to time involving like or related work. From time to time other duties may be required of you, not necessarily of the same nature as the duties described in this job description. We would expect you to respond to these occasional requirements.

This job description forms part of your Contract of Employment.

  Essential

(minimum requirements to be able to perform the job effectively/successfully)

Desirable/Advantageous

 

Education & Training

 

·         Good Maths and English skills (min ‘O’ level or equivalent) ·      Educated to minimum of ‘A’ level or equivalent;
Skills & Experience

 

·      Excellent communication skills both verbal & written

·      Highly organised with experience of working to fixed time critical deadlines

·      At least 5 years engineering experience within a workshop environment

·      The successful candidates will be required to have a good knowledge/previous experience of servicing and maintaining a range of petrol / LPG, diesel and/or electrical equipment and would be ideally trained to City and Guilds standards with ideally, previous experience in the cleaning equipment or similarly related industry.

·      Knowledge/previous experience in using diagnostic equipment.

·      Knowledge of hydraulic systems.

 

·         Good working knowledge of MS Office suite of programmes

·         Good working knowledge of SAP

 

Interpersonal & Behavioural Skills

(To include core competencies)

·      Development potential – will either have the potential to move a minimum of one further level in the organisation or remain in role and develop into a respected senior specialist.

 

·      Customer centricity – must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations;

 

·      Drive – fully focused on delivering high levels of customer service.

 

·      Personal impact – perceived as energetic individual by both the customer and the rest of the Hako organisation;

 

·      Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles.

 

·      Risk taker – not afraid to take risks and challenge deeply embedded organisational beliefs.

 

 

Other

  • Display the Company’s Core Competencies and behaviours at all times – CP 002

The above is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.

Area Sales Executive – Northern Home Counties - (Salary: Competitive) view

Job title: Area Sales Executive – Northern Home Counties
Reporting to:
Regional Sales Manager – South
Direct reports:
None

Main Purpose of the role:
To grow margin and revenue within a designated geographical territory to ensure that annual sales plans are delivered. This will be achieved through selling all Hako products and service offerings. All activity to take place within an annual structured territory plan.

Nature and scope (including impact of decision-making):
• Day-to-day responsibility for all direct customers within designated region and the servicing of end-user sites for key and strategic accounts as defined by the UK Sales Director.

• Minimum revenue responsibility of £475,000.00 (subject to annual revision)

• The role may require extensive UK travel or regular nights away from home.

• Operates within agreed territory plan under the daily supervision of a Regional Sales Manager.

• This role will require the ability to deal across functions, from shop floor personnel through to senior managers and decision makers within the customer organisation.

• Decisions made in this role will have a significant impact on Hako’s professional standing within the defined customer base.

 

Key Responsibilities:

  • To operate at the highest professional and ethical standards at all times
  • Delivery of agreed annual revenue and margin targets
  • The setting and agreeing of annual revenue targets with the UK Sales Director
  • Maximise Hako’s potential revenue by ensuring all product and service options are considered.
  • Maintain a strong knowledge of all Hako products and services
  • Maintain a strong knowledge of all competitor products and service offerings and all key benefits that distinguish Hako from those competitor products and services;
  • To give professional on-site support to the key and strategic accounts as requested by the Sales Director;
  • To develop an in-depth understanding of the designated territory and all likely current and future sales potential;
  • Proactively identify and develop total solutions for currently unrecognized needs within the local customer base and market sectors;
  • Stay up-to-date with all local market/competitor and industry developments and ensure that the senior management team are briefed on their likely impact;
  • To operate at all times within the Company’s policies and procedures and to ensure that decision-making, both commercial and tactical, is made at the correct level;
  • Ensure the full utilisation of all available sales tools and to comply with required reporting policies and procedures at all times;
  • Take responsibility for understanding and agreeing action plan for own development needs;
  • Offer leadership in developing customer focus for other non-customer facing colleagues.
  Essential

(minimum requirements to be able to perform the job effectively/successfully)

Desirable/Advantageous

 

Education & Training

 

· Good Maths and English skills (min ‘O’ level or equivalent) · educated to minimum of ‘A’ level or equivalent;
Skills & Experience

 

· At least 2 years’ selling experience, probably in an FMCG or manufacturing sector;

 

· Good working knowledge of MS Office suite of programmes

· Good working knowledge of CRM system

Interpersonal & Behavioural Skills

(To include core competencies)

·  Customer centricity – must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations;

·  Drive – fully focused on delivering, unwilling to accept missing “the numbers”;

· Personal impact – perceived as an energetic individual who will deliver, by both the customer and the rest of the Hako organisation;

· Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles.   Is willing to take risks.

 

 

Other

·Has the potential to move a minimum of one further level in the organisation;

 

· Display the Company’s Core Competencies and behaviours at all times – CP 002

 

The above is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.

 

 

Accounts and Admin Assistant - (Salary: Competitive) view

Reporting to: Financial Controller
Direct reports:
None

Job purpose: Act as a support function providing accounts and administration assistance for a range of functions and teams.
Act as front of house; providing a warm welcome and exceptional customer service to all visitors.

Nature and scope (including impact of decision-making):
Day-to-day administration for the Accounts, Human Resources, Service Departments.
This role will require the ability to deal across functions, from shop floor personnel through to Senior Managers.

RESPONSIBILITIES & DUTIES:
• Assist the Sales and Purchase Ledger Supervisor with;
Purchase Ledger Invoice Queries
Collating Invoice Production information
Cash Posting
• Manage warranty claims
• Check Service Contract Data and ensure contracts are valid for works provided
• Welcome all visitors / customers arriving at Hako Reception and provide assistance / refreshments where necessary. Ensure all visitors experience a warm and friendly environment and exceptional customer service.
• Answer telephone calls with a professional and courteous manner; abide by the telephone ‘rules’ set within the office. Relay telephone messages in a timely fashion.
• Accountable for maintaining adequate stock of stationary items, placing orders as necessary. Orders must be logged and authorised as per the internal order system.
• Order buffet lunches for meetings as and when required by the business/ HR and Business Support Manager. Orders must be logged and authorised as per the internal order system.
• Responsibility for the weekly review, update and distribution of the Management Diary.
• Responsibility for maintaining the cleanliness of the conference kitchen and ensuring the Conference Room / Reception area is left clean and tidy after each meeting (with relation to meetings being held by the Managing Director only).
• Purchase refreshments for the main and conference kitchen on a monthly basis. Ensuring we always have an adequate supply.
• Provide general administration and filing as and when required.
• To operate at the highest professional and ethical standards at all times.
• Maintain a strong knowledge of all Hako products and services.
• To operate at all times within the Company’s policies and procedures.
• Ensure the full utilisation of all available sales tools and to comply with required reporting policies and procedures at all times.
• Take responsibility for understanding and agreeing action plan for own development needs.

 

Personal Profile

 

  Essential

(minimum requirements to be able to perform the job effectively/successfully)

Desirable/Advantageous

 

Education & Training

 

· Good Maths and English skills (min GCSE C or equivalent) ·  Educated to minimum of ‘A’ level or equivalent;
Skills & Experience

 

 

· Excellent communication skills both verbal & written

· Highly organised with some experience of working to deadlines

· Good working knowledge of MS Windows including Word Excel and PowerPoint

 

 

· Experience of working in an accounts/office environment

·  Knowledge working on CRM Systems or similar.

·  Professional telephone manner.

 

Interpersonal & Behavioural Skills

(To include core competencies)

· Has the potential to move a minimum of one further level in the organisation;

· Drive – fully focused on delivering to customer expectation.

· Personal impact – perceived as an energetic individual who will deliver, by both the customer and the rest of the Hako organisation;

· Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles.   Is willing to take risks.

 

Other

·         Display the Company’s Core Competencies and behaviours at all times – CP 002

The above is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.

 

Other

  • Display the Company’s Core Competencies and behaviours at all times – CP 002The above is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.

 

 

 

 

 

Product Demonstrator & Installer - (Salary: Competitive ) view

 

 

Reporting to: Technical / H&S Manager

Main purpose of the role:
To work as an intrinsic part of the UK Sales organisation ensuring the effective demonstration, training and delivery of the full range of Hako equipment to all customers both internally and externally.

Key responsibilities:
Maintain a strong knowledge of all Hako products and services.
Maintain a strong knowledge of all competitor products and service offerings and all key benefits that distinguish Hako from those competitor products and services
Ensure the efficient and timely attendance of arranged deliveries, training sessions and demonstrations.
Responsible for continually reviewing your weekly workload, monitoring your own time to check all equipment is prepared correctly, assisting the Machine Preparation  Operative with equipment preparation when necessary
Accountable for ensuring all machines have been prepped correctly;

    • All battery powered machines must be fully charged prior to leaving Crick.
    • LPG powered machines must have a full gas bottle and there should be a spare full gas bottle on the delivery vehicle.
    • You must ensure diesel machines have enough fuel to ensure it can operate for as long is required on site.
    • Ensuring the machine arrives on site with the correct range of pads and brushes as instructed by the sales person.
    • Ensure that the equipment is prepped and in a clean ‘as new’ condition before leaving Crick.

Accountable for ensuring equipment is returned to Crick, unloaded, cleaned and returned to Crick demo stock area.
Accountable for reporting any equipment faults / damage noted during demonstrations to the Line Manager.
Responsible for carrying out vehicle / trailer checks and rectify issues in conjunction with your Line Manager.
The machine demonstration is to be carried out as directed by the relevant sales person, ie focusing on the key requirements for that particular site.
Ensure professional and clean appearance at all times in line with the company’s corporate image
Ensure the full utilisation of all available sales tools and to comply with required reporting policies and procedures at all times;
Take responsibility for understanding and agreeing action plan for own development needs;
Take responsibility for your ‘CPD’ training (minimum 7 hours per year) and ensure that it is appropriately maintained in order to drive the vehicles required in your line of duties.
Take responsibility for ensuring accurate tacho recording are kept. Tacho cards must be downloaded on a weekly basis.
Responsible for completing weekly timesheets, vehicle check sheets and processing of receipts in line with internal reporting processes.
Responsible for ensuring Demonstration Stock is adequately maintained and any additional stock requirements / damaged stock replacements is requested via your Line Manager to ensure the Demonstration stock on SAP is up-dated.

 

Personal Profile

 

  Essential

(minimum requirements to be able to perform the job effectively/successfully)

Desirable/Advantageous

 

Education & Training

 

· Good Maths and English skills (min ‘O’ level or equivalent)

·  ‘CPD’ training.

·  Ability to drive / tow trailers.

·  Ability to drive Class 2 or above

· Educated to minimum of ‘A’ level or equivalent;

 

Skills & Experience

 

· Ability to organise and manage work load, competently dealing with both peaks and troughs.

· Good communication skills can relay relevant information without being prompted.

· Ability to undertake training and understand the technical aspects of cleaning equipment.

 

· Good working knowledge of MS Office suite of programmes

· Technical/engineering background especially in the cleaning machine industry or FLT industry

· At least 2 years’ demonstration experience, probably in an fmcg or manufacturing sector;

 

Interpersonal & Behavioural Skills

(To include core competencies)

· Customer centricity – must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers’ expectations;

· Drive – fully focused on delivering

· Personal impact – perceived as an energetic individual who will deliver, by both the customer and the rest of the Hako organisation;

· Tenacity – will always strive to achieve goals irrespective of the perceived size and extent of obstacles.   Is willing to take risks.

 

Other

• Has the potential to move a minimum of one further level in the organisation;
• Display the Company’s Core Competencies and behaviours at all times – CP 002

The above is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities in line with business needs.

 

Mobile Service Engineer - (Salary: Competitive) view

Hako Machines Ltd are Europe’s leading manufacturer of industrial floor cleaning and grounds/winter maintenance equipment. We’re recruiting for the position of Mobile Service Engineer.

If you are passionate about delivering first class customer service, are tenacious and focussed on finding solutions, then Hako Machines is for you. The role is rewarding and varied and you will be part of a brilliant, supportive national team, if this sounds like you, then please get in contact as we would love you to join us!

The successful candidates will be required to have a good knowledge/previous experience of servicing and maintaining a range of petrol / LPG, diesel and/or electrical equipment and would be ideally trained to City and Guilds standards with ideally, previous experience in the cleaning equipment or similarly related industry.

A full clean driving licence is desired.

Benefits include a competitive salary, full in house product training upon commencement of employment, development plan, use of a company vehicle, fuel card, perk box, company performance bonus, pension plan and 25 days holiday – plus your birthday off and a great work life balance.

Interested candidates should apply in writing to humanresources@hako.co.uk

Hako Machines Limited, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825608.

www.hako.co.uk

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply