Contact us

Sales: 01788 825600

Customer Support: 01788 825602

Parts: 01788 825606

enquiries@hako.co.uk

Hako Machines Ltd Eldon Close, Crick, Northampton, Northants, NN6 7UD

Careers

Area Sales Executive – 3 Positions Available - (Salary: Competitive) view

Exciting Opportunities for Regionals Field Sales professionals

 

Are you an experienced field sales executive with a self-starter work ethic who likes to close business in a fast paced, ever changing multi-channel environment? An uncapped financial incentive scheme, together with a competitive salary and other work/life benefits can all be yours if you are the right candidate. Car, phone and laptop are all provided.

If you have; a minimum of 2 years field sales experience, a clean driving license, are highly competitive and driven to succeed and progress within a global organisation, have the ability and tenacity to hunt and close new business in a number of markets and can prove your previous success – you are the candidate we want to meet.

Please enclose your CV and a brief overview of what you can bring to Hako Machines for an opportunity to meet our team.

 

THE ROLE:  3 areas available are South West, North East and Northern Home Counties

We have 3 exciting opportunities due to a team restructure, to join a market leading global organisation specialising in the sale of industrial cleaning machines in a variety of environments.

The role of an Area Sales Executive is to seek and drive B2B sales of products and service contracts, via outright purchase, lease and contract hire.

The customer base includes Logistics, Manufacturing, Warehousing, Distribution, Retail and Shopping Centres, Leisure and Education

You will be home based, however you will be required to travel within your territory effectively, and to serve the Company at other locations throughout the UK if required. Our Head Office is in Crick, Northants.

 

The Key Responsibilities for the role:-

  • Prospect/visit/demonstrate/quote/and close new and existing business opportunities introducing our product range and solutions
  • Manage your own diary and territory via our CRM system
  • Actively manage all your sales opportunities
  • Operate at high standard of professionalism

 

Who are Hako Machines?

Since the beginning of the 1950’s, the brand name Hako has been associated with quality products for indoor/outdoor floor cleaning and Road sweeping . Today Hako is part of a 4.2 billion euro business and one of the world’s leading manufacturers of superior technology for indoor and outdoor cleaning and grounds maintenance.

At Hako customer satisfaction is our main objective and forms the focal point of all our work. We see it as our responsibility to provide specialist advice and safe quality products that suit the application in question.

Hako is investing in the UK team with an objective of doubling in size within the next three years.

Customer Support Coordinator - (Salary: Competitive) view

Hako Machines Ltd are Europe’s leading manufacturer of industrial floor cleaning and grounds/winter maintenance equipment. We’re recruiting for the position of Sales Support Coordinator located at our Head office in Crick, Northampton.

If you are passionate about delivering first class customer service, are tenacious and focused on finding solutions, then Hako Machines is for you. The role is rewarding and varied and you will be part of a brilliant, supportive national team, if this sounds like you, then please get in contact as we would love you to join us!

Job Purpose:        

Primarily to act as a support function to Sales team, providing administrative assistance in their day to day requirements from receipt of an enquiry all the way through to delivery of a machine. Assisting the team to improve their productivity and focus.

In addition to this you will also be required to support the service team in instances of absence or annual leave and liaise with Field Service Engineers (FSE) directing them to their jobs in an efficient and cost effective manner. Work closely with the Regional Field Service Managers (RFSM) and Field Engineers to ensure that monthly chargeable budget is achieved and where possible exceeded.

You will also work closely with the marketing department and actively promote Hako’s sales and service offering.

Act as front of house; providing a warm welcome to all individuals visiting Hako.

Ensure customer satisfaction at all times.

Responsibilities & Duties – Sales

  • Promptly dealing and responding quickly to customer enquiries by telephone and email in adherence with the enquiry procedure.
  • Act as secondary direct contact for all customers.
  • Accurately processing customer orders in a timely manner on SAP.
  • Coordinating the entire process from point of order through to delivery in line with customer’s delivery requirements, including liaising with procurement manager, workshop personnel and transport department and providing accurate and regular feedback to customers on the progress of their order.
  • Process of service contracts in conjunction with machine orders. Active follow up of equipment sold without service contracts.
  • Completing all administrative duties and support Strategic Account and Regional Sales team with all administrative requirements to ensure smooth running of all accounts.
  • Ensure customer contact strategy is followed and maintained includes regular annual contact with customer following delivery.

Responsibilities & Duties – Service

  • To effectively and efficiently answer service and break down requests from customers, considering at all times the SLA agreements in place. To allocate service / breakdown workload to the external engineers in an efficient and timely manner, considering locations and engineer travel time. Identify to RFSM’s, items that are likely to cause an overload of work and plan accordingly.
  • Work closely with the RFSM to ensure that estimates are turned around in a timely manner and chased with customers, actively seeking chargeable opportunities and ensuring their timely completion with engineers to achieve monthly financial targets.
  • To manage the lifecycle of service contracts on a monthly basis, work with customers to advise when current contracts are expiring and ultimately encourage them to renew. Actively promoting contracts to customers who do not currently have them.
  • To accurately process completed work through to invoice on a daily basis, and handle any customer queries relating to this invoicing in a timely manner with particular emphasis on month end requirements.

Benefits include a competitive salary, full in house product training upon commencement of employment, development plan, perk box, company performance bonus, pension plan and 25 days holiday – plus your birthday off and a great work life balance.

Interested candidates should apply in writing to humanresources@hako.co.uk

Applications Close: 11/08/2017

Hako Machines Limited, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825608.

Mobile Service Engineer – North London - (Salary: Competitive) view

Hako Machines Ltd are Europe’s leading manufacturer of industrial floor cleaning and grounds/winter maintenance equipment. We’re recruiting for the position of Mobile Service Engineer located in North London.

If you are passionate about delivering first class customer service, are tenacious and focussed on finding solutions, then Hako Machines is for you. The role is rewarding and varied and you will be part of a brilliant, supportive national team, if this sounds like you, then please get in contact as we would love you to join us!

The successful candidates will be required to have a good knowledge/previous experience of servicing and maintaining a range of petrol / LPG, diesel and/or electrical equipment and would be ideally trained to City and Guilds standards with ideally, previous experience in the cleaning equipment or similarly related industry.

A full clean driving licence is desired.

Benefits include a competitive salary, full in house product training upon commencement of employment, development plan, use of a company vehicle, fuel card, perk box, company performance bonus, pension plan and 25 days holiday – plus your birthday off and a great work life balance.

Interested candidates should apply in writing to humanresources@hako.co.uk

Applications Close: 11/08/2017

Hako Machines Limited, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825608.

www.hako.co.uk

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply

Stores Operative - (Salary: Competitive) view
Job Purpose:
To undertake warehouse activities to deliver company targets on stock levels, revenue numbers and stock availability. Be responsible for ensuring that all processes are completed fully and targets are achieved.Taking full responsibility for the receipt and location of all goods also picking packing, stock control and dispatch operations.
Nature and scope (including impact of decision-making): 

  • Decisions made in this role will have a significant impact, both positive and negative on the profitability of the UK organisation.
  • Operates within agreed strategic plan and objectives with minimal day-to-day management input.
  • This role will require the ability to deal across functions, from shop floor personnel through to, and including, main board directors of major customers and our own international organisation.
Key Responsibilities
  • Management of stock processes for goods inwards ensuring that all goods are fully transacted onto the system (sap) and located within the designated storage location within the companies 12 hour timescale.
  • Management of stock processes for goods outwards, picking packing and dispatch of all orders within the target timescales ensuring that all goods are fully transacted within the system (sap).
  • Management of engineer and customer returns processes and location of returned items within the relevant stock or quarantine areas within the target timescales.
  • Ensure SAP is updated with correct information
  • Producing detailed and user friendly reports on regular basis
  • Maintain accurate stock records ensuring a rolling stock take is conducted throughout the year (PI)
  • Identify and report any stock discrepancies, taking appropriate action to correct and record the event
  • Work with other departments as required to deal with supply issues, and resolve to an acceptable solution
  • Provide cover for team as required.
  • Assisting with holiday cover for stock control and parts team as required
  • Comply with internal and external quality assurance audits
  • Take responsibility for understanding and agreeing action plan for own development needs;
  • Maintaining high standards of quality, health & safety and housekeeping
  • Ensure that you constantly display customer focus and reflect the culture ‘Hako UK – winning as one team’.
  • Ensure you address all examples of the above behaviours not being demonstrated in others.
  Essential

(minimum requirements to be able to perform the job effectively/successfully)

Desirable/Advantageous

 

Education & Training

 

·Good Maths and English skills (min ‘O’ level or equivalent)

· Educated to degree level or equivalent;

· Engineering qualification

Skills & Experience

 

·At least 3 years experience within a warehouse environment

· At least 3 years experience of parts and services supply within customer service,

· Reach truck Licence minimum 3 years preferable.

 

 

 

· Good working knowledge of MS Office suite of programmes

· Good working knowledge of SAP

 

If you would like to apply for this position then please send a copy of your CV to humanresources@hako.co.uk

 

Closing date for applications is 11/08/2017

Product Specialist / Demonstrator - (Salary: Competitive) view

Hako Machines Ltd are Europe’s leading manufacturer of industrial floor cleaning and grounds/winter maintenance equipment. We’re recruiting for the position of Product Demonstrator located at our Head office in Crick, Northampton.

If you are passionate about delivering first class customer service, are tenacious and focused on finding solutions, then Hako Machines is for you. The role is rewarding and varied and you will be part of a brilliant, supportive national team, if this sounds like you, then please get in contact as we would love you to join us!

Main purpose of the role:

 

To work as an intrinsic part of the UK Sales organisation ensuring the effective demonstration of the full range of Hako equipment to all customers both internally and externally.

 

Key Responsibilities:
Maintain a strong knowledge of all Hako products and services.

Maintain a strong knowledge of all competitor products and service offerings and all key benefits that distinguish Hako from those competitor products and services;

Ensure the efficient and timely attendance of arranged demonstrations.

Accountable for continually reviewing your weekly workload, monitoring your own time to check all equipment is prepared correctly, assisting the Machine Preparation Operative with equipment preparation when necessary.

Accountable for ensuring all machines have been prepped correctly;

o All battery powered machines must be fully charged prior to leaving Crick.

o LPG powered machines must have a full gas bottle and there should be a spare full gas bottle on the delivery vehicle.

o You must ensure diesel machines have enough fuel to ensure it can operate for as long is required on site.

o Ensuring the machine arrives on site with the correct range of pads and brushes as instructed by the sales person.

o Ensure that the equipment is prepped and in a clean ‘as new’ condition before leaving Crick.

Accountable for ensuring equipment is returned to Crick, unloaded, returned to Crick demo stock area and that the Machine Preparation Operative has been notified that they need to be cleaned.

Accountable for reporting any equipment faults / damage noted during demonstrations to the Line Manager.

 

Responsible for carrying out vehicle / trailer checks and rectify issues in conjunction with your Line Manager. The machine demonstration is to be carried out as directed by the relevant sales person, ie focusing on the key requirements for that particular site. Ensure professional and clean appearance at all times in line with the company’s corporate image.

Ensure the full utilisation of all available sales tools and to comply with required reporting policies and procedures at all times;
Take responsibility for understanding and agreeing action plan for own development needs;
Take responsibility for your ‘CPD’ training (minimum 7 hours per year) and ensure that it is appropriately maintained in order to drive the vehicles required in your line of duties.
Take responsibility for ensuring accurate tacho recording are kept. Tacho cards must be downloaded on a weekly basis.
Responsible for completing weekly timesheets, vehicle check sheets and processing of receipts in line with internal reporting processes.
Responsible for ensuring Demonstration Stock is adequately maintained and any additional stock requirements / damaged stock replacements is requested via your Line Manager to ensure the Demonstration stock on SAP is up-dated.

 

Closing date 11/08/2017