Contact us

Sales: 01788 825600

Customer Support: 01788 825602

Parts: 01788 825606

enquiries@hako.co.uk

Hako Machines Ltd Eldon Close, Crick, Northampton, Northants, NN6 7UD

Careers

Customer Support Coordinator - (Salary: Competitive) view

Hako Machines Ltd are Europe’s leading manufacturer of industrial floor cleaning and grounds/winter maintenance equipment. We’re recruiting for the position of Sales Support Coordinator located at our Head office in Crick, Northampton.

If you are passionate about delivering first class customer service, are tenacious and focused on finding solutions, then Hako Machines is for you. The role is rewarding and varied and you will be part of a brilliant, supportive national team, if this sounds like you, then please get in contact as we would love you to join us!

Job Purpose:        

Primarily to act as a support function to Sales team, providing administrative assistance in their day to day requirements from receipt of an enquiry all the way through to delivery of a machine. Assisting the team to improve their productivity and focus.

In addition to this you will also be required to support the service team in instances of absence or annual leave and liaise with Field Service Engineers (FSE) directing them to their jobs in an efficient and cost effective manner. Work closely with the Regional Field Service Managers (RFSM) and Field Engineers to ensure that monthly chargeable budget is achieved and where possible exceeded.

You will also work closely with the marketing department and actively promote Hako’s sales and service offering.

Act as front of house; providing a warm welcome to all individuals visiting Hako.

Ensure customer satisfaction at all times.

Responsibilities & Duties – Sales

  • Promptly dealing and responding quickly to customer enquiries by telephone and email in adherence with the enquiry procedure.
  • Act as secondary direct contact for all customers.
  • Accurately processing customer orders in a timely manner on SAP.
  • Coordinating the entire process from point of order through to delivery in line with customer’s delivery requirements, including liaising with procurement manager, workshop personnel and transport department and providing accurate and regular feedback to customers on the progress of their order.
  • Process of service contracts in conjunction with machine orders. Active follow up of equipment sold without service contracts.
  • Completing all administrative duties and support Strategic Account and Regional Sales team with all administrative requirements to ensure smooth running of all accounts.
  • Ensure customer contact strategy is followed and maintained includes regular annual contact with customer following delivery.

Responsibilities & Duties – Service

  • To effectively and efficiently answer service and break down requests from customers, considering at all times the SLA agreements in place. To allocate service / breakdown workload to the external engineers in an efficient and timely manner, considering locations and engineer travel time. Identify to RFSM’s, items that are likely to cause an overload of work and plan accordingly.
  • Work closely with the RFSM to ensure that estimates are turned around in a timely manner and chased with customers, actively seeking chargeable opportunities and ensuring their timely completion with engineers to achieve monthly financial targets.
  • To manage the lifecycle of service contracts on a monthly basis, work with customers to advise when current contracts are expiring and ultimately encourage them to renew. Actively promoting contracts to customers who do not currently have them.
  • To accurately process completed work through to invoice on a daily basis, and handle any customer queries relating to this invoicing in a timely manner with particular emphasis on month end requirements.

Benefits include a competitive salary, full in house product training upon commencement of employment, development plan, perk box, company performance bonus, pension plan and 25 days holiday – plus your birthday off and a great work life balance.

Interested candidates should apply in writing to humanresources@hako.co.uk

Applications Close: 12/05/2017

Hako Machines Limited, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825608.

Product Demonstrator - (Salary: Competitive) view

Hako Machines Ltd are Europe’s leading manufacturer of industrial floor cleaning and grounds/winter maintenance equipment. We’re recruiting for the position of Product Demonstrator located at our Head office in Crick, Northampton.

If you are passionate about delivering first class customer service, are tenacious and focused on finding solutions, then Hako Machines is for you. The role is rewarding and varied and you will be part of a brilliant, supportive national team, if this sounds like you, then please get in contact as we would love you to join us!

Main purpose of the role:

 

To work as an intrinsic part of the UK Sales organisation ensuring the effective demonstration of the full range of Hako equipment to all customers both internally and externally.

 

Key Responsibilities:
Maintain a strong knowledge of all Hako products and services.

Maintain a strong knowledge of all competitor products and service offerings and all key benefits that distinguish Hako from those competitor products and services;

Ensure the efficient and timely attendance of arranged demonstrations.

Accountable for continually reviewing your weekly workload, monitoring your own time to check all equipment is prepared correctly, assisting the Machine Preparation Operative with equipment preparation when necessary.

Accountable for ensuring all machines have been prepped correctly;

o All battery powered machines must be fully charged prior to leaving Crick.

o LPG powered machines must have a full gas bottle and there should be a spare full gas bottle on the delivery vehicle.

o You must ensure diesel machines have enough fuel to ensure it can operate for as long is required on site.

o Ensuring the machine arrives on site with the correct range of pads and brushes as instructed by the sales person.

o Ensure that the equipment is prepped and in a clean ‘as new’ condition before leaving Crick.

Accountable for ensuring equipment is returned to Crick, unloaded, returned to Crick demo stock area and that the Machine Preparation Operative has been notified that they need to be cleaned.

Accountable for reporting any equipment faults / damage noted during demonstrations to the Line Manager.

 

Responsible for carrying out vehicle / trailer checks and rectify issues in conjunction with your Line Manager. The machine demonstration is to be carried out as directed by the relevant sales person, ie focusing on the key requirements for that particular site. Ensure professional and clean appearance at all times in line with the company’s corporate image.

Ensure the full utilisation of all available sales tools and to comply with required reporting policies and procedures at all times;
Take responsibility for understanding and agreeing action plan for own development needs;
Take responsibility for your ‘CPD’ training (minimum 7 hours per year) and ensure that it is appropriately maintained in order to drive the vehicles required in your line of duties.
Take responsibility for ensuring accurate tacho recording are kept. Tacho cards must be downloaded on a weekly basis.
Responsible for completing weekly timesheets, vehicle check sheets and processing of receipts in line with internal reporting processes.
Responsible for ensuring Demonstration Stock is adequately maintained and any additional stock requirements / damaged stock replacements is requested via your Line Manager to ensure the Demonstration stock on SAP is up-dated.

Technical support and Training Engineer - (Salary: Competitive) view

Hako Machines Ltd are Europe’s leading manufacturer of industrial floor cleaning and grounds/winter maintenance equipment. We’re recruiting for the position of Technical support and Training Engineer located at our Head office in Crick, Northampton.

If you are passionate about delivering first class customer service, are tenacious and focused on finding solutions, then Hako Machines is for you. The role is rewarding and varied and you will be part of a brilliant, supportive national team, if this sounds like you, then please get in contact as we would love you to join us!

You will be required to document and deliver a structured comprehensive training program for the full range of equipment for Hako technicians to ensure they are able to provide excellent service to our customer base. To also provide technical support and training to self-maintaining customer engineers upon request. To support our Health and Safety policy by ensuring on-site adherence to legal requirements.
As required, to support the field team and assist with service and repairs to the Hako range of equipment using best technical and commercial practices. To work closely with other Service personnel to support the timely implementation of the training roll-out to the field team. Nature and scope (including impact of decision-making) Decisions made in this role will have a significant impact, both positive and negative on the profitability of the UK organisation.
Operate within agreed strategic plan and objectives with minimal day-to- day management input.
This role will require the ability to deal across functions, from shop floor personnel through to senior personnel at some of our major customers, as well as our own international organisation.

RESPONSIBILITIES & DUTIES:

To assist both Hako direct and customer engineers with diagnosis and repairs of equipment outside of their skills range
To carry out technical service and maintenance training to both Hako direct and customers directly employed engineers
To carry out, upon request, operator training
To have an in depth knowledge of the company’s past and present product range to facilitate technical training where required
To work within the operations team carrying out service and repairs across the range of Hako equipment as and when required
To assist with development and enhancement of equipment via modifications in line with local and factory approval
To assist wherever required the Regional Field Service Managers in the fulfilment of our business requirement
To maintain records and copy certification for all training carried out
To be responsible and accountable for any company property including spare parts located on your vehicle
At all times to promote a professional company image.
To develop good customer relations by always conveying a fair, courteous, ethical and reasonable attitude.
As required, to promptly report all minor, major or unusual defects on company products, especially new models or modified products.
To accurately complete and submit worksheets and all other required documentation in a timely manner
To promptly submit information as and when required by your manager
To report to your manager any incidence of machine abuse by customers, whether hired or purchased
To ensure that the Company’s Safety Regulations are followed at all times
To undertake projects as required by your manager from time to time
To maintain a clean, tidy and safe working environment
To deal promptly with customer enquiries, complaints or problems, referring to higher authority anything which cannot be handled by the job holder
To work overtime and weekend cover as and when required, subject to the demands placed on the Service Department
To operate at the highest professional and ethical standards at all times
Take responsibility for understanding and agreeing action plans for own development needs
Take responsibility for understanding and agreeing action plan for training and development of colleagues
Offer leadership to develop customer focus both for the service organisation and other colleagues
The role may require some UK and European travel and nights away from home.

Mobile Service Engineer - (Salary: Competitive) view

Hako Machines Ltd are Europe’s leading manufacturer of industrial floor cleaning and grounds/winter maintenance equipment. We’re recruiting for the position of Mobile Service Engineer located in the following areas: Bridgewater/Taunton 

If you are passionate about delivering first class customer service, are tenacious and focussed on finding solutions, then Hako Machines is for you. The role is rewarding and varied and you will be part of a brilliant, supportive national team, if this sounds like you, then please get in contact as we would love you to join us!

The successful candidates will be required to have a good knowledge/previous experience of servicing and maintaining a range of petrol / LPG, diesel and/or electrical equipment and would be ideally trained to City and Guilds standards with ideally, previous experience in the cleaning equipment or similarly related industry.

A full clean driving licence is desired.

Benefits include a competitive salary, full in house product training upon commencement of employment, development plan, use of a company vehicle, fuel card, perk box, company performance bonus, pension plan and 25 days holiday – plus your birthday off and a great work life balance.

Interested candidates should apply in writing to humanresources@hako.co.uk

Applications Close: 18.04.2017

Hako Machines Limited, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825608.

www.hako.co.uk

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply

Mobile Service Engineer - (Salary: Competitive) view

Hako Machines Ltd are Europe’s leading manufacturer of industrial floor cleaning and grounds/winter maintenance equipment. We’re recruiting for the position of Mobile Service Engineer located in the following areas: Winchester, Southampton, Portsmouth, and Andover. 

If you are passionate about delivering first class customer service, are tenacious and focussed on finding solutions, then Hako Machines is for you. The role is rewarding and varied and you will be part of a brilliant, supportive national team, if this sounds like you, then please get in contact as we would love you to join us!

The successful candidates will be required to have a good knowledge/previous experience of servicing and maintaining a range of petrol / LPG, diesel and/or electrical equipment and would be ideally trained to City and Guilds standards with ideally, previous experience in the cleaning equipment or similarly related industry.

A full clean driving licence is desired.

Benefits include a competitive salary, full in house product training upon commencement of employment, development plan, use of a company vehicle, fuel card, perk box, company performance bonus, pension plan and 25 days holiday – plus your birthday off and a great work life balance.

Interested candidates should apply in writing to humanresources@hako.co.uk

Applications Close: 18.04.2017

Hako Machines Limited, Eldon Close, Crick, Northants, NN6 7UD

Tel: 01788 825608.

www.hako.co.uk

Hako Machines Ltd is an equal opportunities employer.

Agencies need not apply

Area Sales Executive – South West - (Salary: Competitive) view

Exciting new opportunities in the South West! 

Since the beginning of the 1950’s the brand name Hako has been associated with quality products for floor cleaning and grounds maintenance. Today Hako is a £500 million global organisation and one of the world’s leading manufacturers of superior technology for indoor and outdoor cleaning and grounds maintenance.

At Hako customer satisfaction is our main objective and forms the focal point of all our work. We see it as our responsibility to provide specialist advice and safe quality products that suit the application in question.

An exciting career opportunity has arisen as an Area Sales Executive in the South West selling to end-users and associated companies. Hako is investing in the business in the UK with an objective of doubling in size within the next three years.

THE ROLE:  Area Sales Executive – South West

This is an exciting opportunity to join a market leading firm specialising in the sale of industrial cleaning machines in a variety of environments.

The role of an Area Sales Executive is to pro-actively develop business relationships and sales of products and service contracts, via outright purchase, lease and contract hire.

The customer base can be very varied through different B2B environments and companies involved in Logistics, Manufacturing, Warehousing, Distribution, Supermarkets, Shopping Centres and Local Authorities.

The Key Responsibilities for the role:-

Prospect new customers introducing our product range and solutions

Converting prospects to opportunities

Conduct site surveys and recommend the best solution to our customers

Present / Demonstrate products to customers

Provide quotations based on recommended solutions

Actively manage all opportunities in line with sales targets

Maintain all existing business relationships.

Achieve and exceed sales and KPI based objectives

Plan and organise your working week effectively and efficiently

Operate to agreed Business plan as agreed with your Manager

Operate at High standard of professionalism at all times

THE CANDIDATE:

We are looking for a self-motivated sales person capable of winning new business and developing relationships.

Working hours will be Mon – Fri, 9am to 5pm (as required to fulfil the role). You will be primarily based at home, however you be required to travel, and to serve the Company at other locations throughout the UK. You will also be required to report to our Head Office in Crick.

Key skills and experience – desirable not essential;

2 years relevant experience (sales or related environment)

New business sales skills

Account management skills

Structured approach to sales and territory management

A proven sales record

Strong Communications Skills both verbally and in writing

Good IT skills and ability to use a CRM system

Energy and drive to exceed expectations and earn maximum bonus levels.

Most importantly; we are more interested in you than your experience. 

BENEFITS: Competitive Salary, Company Car, 25 Days Annual leave, Company Contributed Pension, Broad Band Allowance, Life Insurance

Are you;

Self motivated

High energy

Results driven

Enthusiastic

Tenacious

Willing

Flexible

Passionate about people and sales

Personable

If you can answer ‘yes’ to all of the above, then we can offer an environment that will excite and reward you. Please apply now by emailing your CV, along with a covering letter to humanresources@hako.co.uk.